Welcome to the A-to-Z Guide, your detailed source on how things work at Nationals Park.
This A-to-Z Guide is designed to assist our fans by presenting information about Washington Nationals/Nationals Park offerings and accommodations for the 2014 season. The information is presented in alphabetical order for your ease of use. Enjoy the season!
Accessible seating is available on all levels of the ballpark. For accessible seating accommodations, please contact the Nationals Park Box Office at 202.675.NATS(6287) or nationals.com for more information and to purchase seats.
See CORPORATE PARTNERSHIPS.
Please restrict movement in the aisles and other seating areas to breaks in the action. See GUEST CONDUCT POLICY (General Guidelines).
Alcohol not purchased at Nationals Park is expressly prohibited in all ticketed areas. See GUEST CONDUCT POLICY. District of Columbia law prohibits the sale of alcoholic beverages to persons under the age of 21. Guests should be prepared to show proper identification showing proof of age when purchasing alcoholic beverages at Nationals Park. Alcohol sales in general seating areas will end at the conclusion of the seventh inning, but may also be discontinued earlier at the discretion of the Nationals. Guests may not take any alcoholic beverages out of Nationals Park. The Nationals encourage all fans consuming alcohol to take public transportation or have a designated driver. See DESIGNATED DRIVER PROGRAM, PRESENTED BY MILLER LITE.
ALD - Assistive Listening Devices
Guests with hearing impairments may sign out an assistive listening device (ALD) free of charge from Main Guest Services located at the Center Field Gate. A valid government-issued ID will be held until the device is returned. These devices are available for all Nationals baseball games and events where the house sound system is used.
All-Star Ballot stations will be available throughout Nationals Park during select homestands during the voting period. Guests may cast their ballots for their favorite Nationals player at Nationals Park as well as submit votes online at nationals.com. Vote early, vote often and vote Nationals.
Certified service animals or service animals in-training for the disabled are welcome at Nationals Park. All other animals are prohibited, except in connection with certain special events or circumstances approved by the Washington Nationals. See GUEST CONDUCT POLICY (Prohibited Items). Visit nationals.com/pups for information regarding our annual Pups in the Park program.
See SIGNATURE SUNDAYS.
Automated Teller Machines (ATMs)
PNC Bank and Industrial Bank ATMs are located on all levels of Nationals Park, behind Sections 106, 120, 134, 141, 213, 235, 242, 302 and 318, and outside of the Center Field Gate. Guests experiencing any problem related to an ATM should contact their financial institution. Neither the Nationals nor Nationals Park employees have access to the ATMs.
If you encounter car troubles at the end of an event, please call 202.640.7911 or text "NATS" along with a brief description of the issue and location to 69050. Our parking team will dispatch a service vehicle to help resolve the situation or contact a local repair service to assist you.
Baby Changing Stations
Baby changing stations and tables can be found in all public restrooms inside of Nationals Park.
Bags and Backpacks
No bags larger than 16"x16"x8" will be allowed into Nationals Park. All bags are subject to inspection. Guests are prohibited from bringing hard containers into Nationals Park. See GUEST CONDUCT POLICY (Prohibited Items).
Banners & Signs
See GUEST CONDUCT POLICY (Banners & Signs).
Baseball bats may not be brought into Nationals Park. See GUEST CONDUCT POLICY (Prohibited Items).
Guests are invited to watch batting practice upon the opening of gates. The Center Field Gate will open approximately 2 1/2 hours prior to the start of each game. All other gates will open approximately 1 1/2 hours prior to the start of each game. Batting practice times are approximate and subject to change without prior notification and at the discretion of either team. See GATE OPENING TIMES.
Beach Balls and Other Inflatable Items
Beach balls and other inflatable items are prohibited in Nationals Park. See GUEST CONDUCT POLICY (Prohibited Items).
Nationals Park is bicycle friendly with space for 250 bikes in bike racks located around the exterior of the ballpark. Bicycles are not permitted inside Nationals Park. Guests may also use the free Bicycle Valet, located just to the left of the entrance to Garage C, on First Street SE near N Street SE. The valet accepts bikes 2 1/2 hours before game time and will close one hour after the completion of the game. Guests can determine the best bike route at nationals.com/waytogo.
Bottles and Cans
Metal, plastic or glass containers of any kind (except for clear, factory-sealed plastic water bottles no larger than one liter, juice boxes, insulin containers and baby food). Only one bottle of water per person will be permitted. See GUEST CONDUCT POLICY (Prohibited Items).
The Nationals Park Main Box Office is located outside the Center Field Gate.
Guests can also purchase tickets on gamedays at three ticket windows in the following locations:
For ticket information, contact 202.675.NATS(6287) or firstname.lastname@example.org.
Brooms, Poles and Staffs
Brooms, poles, staffs or sticks of any kind are not permitted inside of Nationals Park. See GUEST CONDUCT POLICY (Prohibited Items).
Cameras and Video Equipment
Guests are permitted to bring cameras and video equipment into Nationals Park, provided that they are intended for personal use only. Cameras with a lens longer than eight (8) inches may not be brought into Nationals Park, except by credentialed media. Filming of any game footage is strictly prohibited by Major League Baseball. While taking photographs, guests are not permitted to stand in the aisles, portals or walkways, or to obstruct others from viewing the game. Monopods and tripods are not permitted in Nationals Park. See GUEST CONDUCT POLICY (Prohibited Items).
Cherry Blossom Trees
Nationals Park has 14 Kwanzan Japanese Cherry Blossom Trees, eight of which are located in the Center Field Plaza. The remaining six Japanese Cherry Blossom Trees are located on the Main Concourse beyond the left field seating area. These trees were grown in southeastern Pennsylvania and were transplanted to Nationals Park on March 6, 2008, in an official dedication ceremony.
Child Identification Bands
Guests may obtain identification wristbands for their children, indicating their seat location in the event they become separated. Please visit any Guest Services location to speak to a Nationals Guest Experience representative to obtain a wristband.
Children 2 years of age and under are not required to have a ticket to enter Nationals Park. If attending without a ticket, they must sit on the lap of an accompanying adult. Strollers must adhere to Nationals Park policies. See STROLLERS.
Clubhouse Team Store
Guests can purchase Nationals merchandise and apparel at any of the ballpark's Clubhouse Team Stores and at portable booths along the concourse. Nationals Clubhouse Stores can be found in the following locations:
Hours of the Nationals Main Clubhouse Store are 10:00 a.m.-6:00 p.m., Monday through Friday, and 10:00 a.m.-4:00 p.m. Saturday, on non-gamedays. On evening (7:05 p.m.) gamedays, the Main Clubhouse Team Store will open at 11:00 a.m. and close at 4:00 p.m. to the public. All Nationals Clubhouse Stores will close at the conclusion of each game.
The Nationals are committed to enhancing the quality of life for citizens in the Washington, D.C. region. Our primary focus is on initiatives that honor military families, encourage youth participation in baseball and softball, and support the education of our community. For more information about Community Relations efforts, please visit nationals.com/community.
The Conference Center, which includes five individual meeting rooms, flanks the South Capitol Street side of Nationals Park. The Kennedy Room holds approximately 260 people, while the Eisenhower, Roosevelt, Taft and Reagan Rooms all hold between 25 and 60 people. For gameday information, call 202.675.NATS(6287), or email email@example.com. Send all non-gameday requests to firstname.lastname@example.org, or call 202.640.RENT(7368).
Coolers and Hard-Sided Containers
Coolers and hard-sided containers are prohibited at Nationals Park. See GUEST CONDUCT POLICY (Prohibited Items).
For sponsorship opportunities with the Washington Nationals or at Nationals Park, contact our Corporate Partnerships Department at email@example.com.
For assistance with any service issue, Nationals Park guests can email firstname.lastname@example.org. Guest Experience team members are available throughout the game to assist with any service-related issue to the best of their ability.
Designated Driver Program Presented By Miller Lite
The Nationals and Miller Lite remind you that when celebrating with friends at Nationals Park, make sure you have a safe ride home. If you are a designated driver, visit the Designated Driver Kiosks behind the Washington Suites on the Main Concourse, behind Section 310 or any Guest Services location.
Disabled Guest Services
Nationals Park offers several accommodations for our disabled guests, including a number of ADA seating options, wheelchair-accessible entrances, ATMs, drinking fountains, elevators, ramps, restrooms and vision seating.
The Washington Nationals offer several discounts throughout the season.
Beltway Burger Pack: Burger Packs are available for Thursday and Friday games and include a ticket, burger, fries and a soda. Excludes Diamond and Marquee Games. Tickets must be purchased online at nationals.com/specials. Fans can choose from two seating options:
$25 per pack ($26 for Prime Games): Upper Gallery
$32 per pack ($35 for Prime Games): Outfield Reserved
Harris Teeter Family Fun Pack:
Fun Packs are available for Saturday and Sunday games and include a ticket, hot dog, Coca-Cola/Dasani beverage and bag of chips. Excludes Diamond Games. Tickets must be purchased online at nationals.com/specials.
$15 per pack ($17 for Prime Games, $25 for Marquee Games): Right Field Terrace
$32 per pack ($35 for Prime Games, $37 for Marquee Games): Outfield Reserved
Miller Lite Party Night:
Every Thursday, Friday and Saturday night is Miller Lite Party Night, kicking off with a pregame party at the On Deck at Miller Lite Scoreboard Walk bar. Get a Scoreboard Pavilion seat and a drink - your choice of Coca-Cola product, Dasani water or beer (with valid ID) at the On Deck at Miller Lite Scoreboard Walk bar for $20 ($23 for Prime Games, $25 for Marquee Games). Excludes Diamond Games. Available online only at nationals.com/specials.
Military, Seniors, Government Employees Discounts:
For all home games held throughout the 2015 season, senior citizens, government employees and active duty members of the military will receive a $5 discount off any ticket priced within select seating areas. Tickets must be purchased on gameday at the Nationals Park Box Office with the appropriate identification. Transactions are limited to one (1) ticket per person. Discount is not valid for Diamond Games, Marquee Games, Grandstand seating, Standing Room Only tickets or Suite seating. All tickets are subject to availability. For a list of eligible seating areas and pricing, visit nationals.com/specials.
Student Super Saver Discount:
Fans age 18 and under or with a valid student ID can save 25% off any ticket priced $25 or less. Tickets can only be purchased at the Nationals Park Box Office, day-of-game only. Limit one ticket per ID. Discount is not valid for Diamond Games, Marquee Games, Grandstand seating, Standing Room Only tickets or Suite seating. All tickets are subject to availability. For information on the latest ticket specials, visit nationals.com/specials.
For all discount ticket information, contact 202.675.NATS(6287) or email@example.com.
For information or to request an in-kind charitable donation, please visit nationals.com/donations. All requests must be submitted online at least six weeks in advance of the fundraising event.
To learn more about ticket fundraising opportunities, contact 202.675.NATS(6287) or firstname.lastname@example.org.
Drinking fountains are located throughout Nationals Park behind Sections 108, 113, 119, 126, 134, 137, 142, 201, 205, 213, 220, 242, 303, 309 and 315.
eCash, an electronic payment system, is exclusive to Plan Holders who use their cards for purchasing merchandise and concessions at Nationals Park. Using eCash gives fans exclusive access to eCash Only lines, decreasing their time spent waiting in line. eCash also provides savings in the form of eCash back on select purchases made at Nationals Park.
Elevators and Escalators
There are three sets of elevators and three sets of escalators at Nationals Park. Elevators are located behind Sections 113 and 134 for access to all levels, and behind Section 120 for Lexus Presidents Club, Norfolk Southern Club Level and Press Box access.
In the event of an emergency, Nationals Park team members have been trained and instructed to assist guests in evacuating Nationals Park. All guests should familiarize themselves with the emergency evacuation video played throughout the ballpark, including on the scoreboard, before home games. It is a good idea to identify two emergency exits closest to your seat location. Families and groups should pre-designate a meeting location outside of the ballpark in the event of an evacuation. Guests are asked to remain calm and follow the instructions of Nationals Park team members and the public address announcer. If you have any questions about the location of an emergency exit, please refer to the ballpark diagrams or ask a Nationals Park team member for assistance.
The Nationals are committed to providing excellent customer service and are pleased to hear of Nationals Park team members who perform in an exemplary manner. If you would like to recognize any Nationals Park team members, please send an e-mail to email@example.com.
For those interested in employment as a seasonal gameday team member (Guest Experience or Ticket Services), you can find a listing of our open positions on the job opportunities page at nationals.com. Those interested in employment with Levy Restaurants (food service, concessions, etc.) should contact Levy directly at 202.640.7939.
Entering Nationals Park
For the safety of everyone at Nationals Park, MLB and the Nationals require that all persons entering Nationals Park walk through a metal detector or be screened with hand held metal detectors to search for prohibited items. See GUEST CONDUCT POLICY (Prohibited Items). This includes a thorough inspection of all jackets, coats, packages, bags, backpacks, purses and any other containers brought to any of the Nationals Park entry gates.
Family Fun Area
Children young and old are invited to visit this kids-oriented play area located inside the Right Field Gate, adjacent to the Red Porch Restaurant. Here guests will find a jungle gym and other activities.
NOTE: The following applies to Jungle Gym activities:
Family Picnic Area
The outdoor covered picnic area, located on the main concourse behind Sections 141-143, accommodates gameday groups of up to 250 people. For information call 202.675.NATS(6287) or email firstname.lastname@example.org.
Family restrooms equipped with baby changing tables may be found on the concourses behind Sections 104, 114, 117, 235, 307 and 319.
Fans are prohibited from touching, attempting to touch or generally interfering with a ball in play or a player during a game. Any guest doing so will be ejected from Nationals Park. See GUEST CONDUCT POLICY (General Guidelines).
Letters should be addressed to specific players or coaches so they can be forwarded to individual recipients. Fans should be aware that players receive a large amount of fan mail each week and the Nationals cannot guarantee that a player or coach will respond. Fan mail should be sent to the following address:
[Coach or Player Name]
Washington Nationals Baseball Club
1500 South Capitol Street SE
Washington, DC 20003-1507
Guests should refrain from sending items for autographs or items of great value. The Nationals are not responsible for returning mailed items and do not accept items to be autographed for personal or charitable reasons. See DONATIONS.
Fan Support Line
To discreetly report unruly behavior or security issues during the game, fans are encouraged to text "NATS" along with a brief description of the issue and the location to 69050.
Any guest attempting to enter the field or cause objects to enter the field before, during or after a game or event will be subject to criminal prosecution and/or fines. See GUEST CONDUCT POLICY (General Guidelines).
First Aid and Medical Services
There are three First Aid locations inside Nationals Park, located behind Sections 107, 131 and 312. EMTs are inside the ballpark and ready to respond to emergencies. Guests requiring First Aid assistance are urged to contact any member of the Nationals gameday staff or report to any Guest Services location. See GUEST SERVICES.
First Street Party Tent
The First Street Party Tent is a pregame hospitality area for 300 people or more that is located outside of Nationals Park on the corner of First Street and Potomac Avenue. Guests attending events in the First Street Party Tent must report to the tent prior to entering Nationals Park. For information call 202.675.NATS(6287) or email email@example.com.
Food and Beverage
Visit nationals.com/concessions for food and beverage information. Also see OUTSIDE FOOD AND BEVERAGE.
Foul Balls, Home Run Balls and Bats
All guests are asked to stay alert throughout the game for foul balls or bats that might leave the playing area. See INJURY DISCLAIMER. Guests are permitted to keep all foul and home run balls that are hit into the seats, but are asked to be cautious and courteous to others when collecting a ball. Bats entering the stands must be returned if requested by the Nationals or the visiting team. Guests are prohibited from throwing balls back onto the field. Violators are subject to ejection or possible arrest. Any guest that interferes with a ball in play or the game in any way is subject to ejection from Nationals Park. See GUEST CONDUCT POLICY (General Guidelines).
Nationals Park has several gate locations for entry and exit, including the Center Field Gate, with entry access on N Street SE; Left Field Gate, with entry access on South Capitol Street SE; Third Base Gate, with entry access on South Capitol Street SE; Home Plate Gate, with entry access on Potomac Avenue SE; First Base Gate, with entry access on Potomac Avenue SE; Media and Suites, with entry access on South Capitol Street SE; and Right Field Gate, with entry access on First Street SE.
Gate Opening Times
For all Nationals home games, the Center Field Gate will open 2 1/2 hours prior to first pitch. Guests will have access to the Red Porch, select concession stands and select center field sections to watch batting practice. All other gates will open 1 1/2 hours prior to first pitch. All gate opening times are subject to change.
GEICO Presidents Race
The GEICO Presidents Race takes place during the middle of the fourth inning and features "George" Washington, "Tom" Jefferson, "Abe" Lincoln, "Teddy" Roosevelt and "Bill" Taft. After their race, the Presidents appear in their photo station at the top of section 131 to pose for free photos with fans. The Racing Presidents are also available for hire to appear at public functions. Those interested in more information on the Racing Presidents should visit nationals.com/racingpresidents. See MASCOTS for booking information.
Seating in Sections 401 and 402 offers a great value at $5 per ticket for Regular, Prime and Marquee Games ($15 for Diamond Games). Grandstand seats go on sale at Nationals Park each gameday 2 1/2 hours prior to first pitch. Grandstand seats are limited to one (1) ticket per customer and the customer must be present at time of purchase. Upon purchasing Grandstand seating, fans must immediately enter Nationals Park.
Nationals Park is the nation's first major professional sports stadium to become LEED Silver Certified by the U.S. Green Building Council. The facility incorporates a variety of sustainable design elements and pays particular attention to issues affecting the health of the Anacostia River, such as storm water management and minimization of water pollution.
Guest Experience Representatives
Guest Experience Representatives are stationed throughout Nationals Park to assist guests and enforce Nationals Park rules and regulations. If someone is interfering with a guest's enjoyment of the game, a Guest Experience Representative should be contacted. Guest Experience Representatives are not permitted to solicit tips from guests; guests are asked to report any such solicitations to a Guest Services location (see GUEST SERVICES). Guests are asked to treat Nationals Park Guest Experience Representatives with courtesy and respect; by enforcing the rules, they are making Nationals Park a safer and more comfortable environment for all Nationals Park guests. Feedback on the guest service experience can be sent to firstname.lastname@example.org.
Nationals Park contains three Guest Services locations behind Sections 103, 131 and 320. Guest Services locations open at the same time as the Nationals Park gates and remain open until 30 minutes following the game to assist guests with lost and found items, lost or missing guests, transportation information, emergencies, accommodations for guests with disabilities and any other questions or concerns guests might have.
Healthy Walks by CareFirst
For every walk drawn by a Nationals batter, CareFirst will make a donation to area Boys and Girls Clubs.
In-Game Military Salute
The Nationals offer premium seating in the exclusive Lexus Presidents Club for select military groups during every game, providing a special experience for wounded veterans, active duty service members and their families. A gourmet buffet, complimentary in-seat food and beverage service as well as views of the underground batting cages and postgame press conference are included. Honorees are recognized on NatsHD at the end of the third inning. Tickets are allocated through military hospitals and support organizations and are not available for individual distribution.
The ticket or card holder assumes all risk, danger and injury incidental to the game of baseball or related activities, whether occurring before, during or after the actual play of the game, including, but not limited to: the danger of being injured by thrown or broken bats, thrown or batted balls or other objects, or by others in attendance. Please refer to the back of your admission ticket or card for a more complete disclaimer. If you would like to lessen your risk, the Nationals will exchange your seat location for one in the UPPER DECK OR OTHER REMOTE AREA or, in the event of a sellout, will refund your purchase any time before the first pitch is thrown.
Guests are encouraged to utilize various modes of transportation to travel to Nationals Park. Inline skating to Nationals Park can be a convenient, healthy alternative. However, guests must remove their inline skates prior to entering Nationals Park. Guests will be expected to store their skates safely under their seats. Additionally, skating on "heelies" is prohibited within Nationals Park. See GUEST CONDUCT POLICY (Prohibited Items).
Junior Nationals Kids Club
For all kids ages 12 and younger, the Jr. Nationals Kids Club, presented by Harris Teeter, is a great way to enjoy Nationals baseball. Based on membership level, members receive a membership card with lanyard, messenger bag, coupon book for discounts on tickets, front-of-line privileges for Kids Run the Bases and much more. For details, go to nationals.com/jrnats or stop by the Jr. Nationals kiosk near the Right Field Gate at Nationals Park during any Saturday or Sunday home game prior to the end of the third inning.
K's for Kids presented by Toyota
Every time a Nationals pitcher records a strikeout, Washington Area Toyota Dealers will make a $37 donation to The Children's Inn at NIH.
Kids Run the Bases
Children can join the fun and take part in Kids Run the Bases after select Sunday home games. Kids Run the Bases begins following the last out of the game, field conditions permitting. All kids ages 4-12 are encouraged to participate. Starting at first base, kids will be directed to run around the bases. Only one adult per child may accompany runners to the field, with the adult continuing along the warning track and then meeting the child near home plate. USO Me and a Friend kids and Jr. Nationals MVP members receive VIP, front-of-line privileges. Parents and guardians are encouraged to sign-up their kids for Jr. Nationals MVP membership at nationals.com/jrnats or at the Jr. Nationals kiosk near the Right Field Gate during Saturday or Sunday home games.
Laser pointers and laser pens are prohibited inside of Nationals Park. See GUEST CONDUCT POLICY (Prohibited Items).
Lexus Presidents Club
Inside the Lexus Presidents Club, members enjoy sophisticated comfort, exceptional service and enhanced amenities, highlighted by complimentary gourmet chef's tables and all-inclusive draft beer and house wine amidst the elegance of a fine dining setting. This private club also includes two window walls that offer an insider's view of the home batting cage and press conference room. The Lexus Presidents Club is also available for private parties on non-gamedays. For ticket information, contact 202.675.NATS(6287) or email@example.com.
Send requests to firstname.lastname@example.org or call 202.640.RENT(7368).
Lost and Found
Lost and found items will be turned in to the Nationals Park Main Guest Services Office located adjacent to the Center Field Gate. Guests may contact the Guest Services Office at email@example.com to inquire about and/or retrieve lost items. Lost and Found is open during game hours only.
Lost Children and Persons
Guests should report missing persons at any Guest Services location (See GUEST SERVICES for locations). Guest Services staff will work closely with Nationals Park gameday staff, D.C. Fire and EMS, and the D.C. Metropolitan Police Department to locate the missing individual(s).
See SCREECH and/or the GEICO PRESIDENTS RACE. Those interested in learning more or for booking information should contact the Nationals Mascot Coordinator at:
Washington Nationals Baseball Club
Attn: Mascot Coordinator
1500 South Capitol Street SE
Washington, D.C. 20003-1507
Merchandise and Apparel
See: CLUBHOUSE TEAM STORE
Miller Lite Beerpen
Located at the Miller Lite Scoreboard Walk, this festive outdoor space features three levels of standing room, complete with bar-height drink rails. For gameday information call 202.675.NATS(6287) or email firstname.lastname@example.org.
Miller Lite Scoreboard Walk
Located on the Norfolk Southern Club Level behind the NatsHD videoboard, guests can enjoy this elevated center field view of the field, including the On Deck at Miller Lite Scoreboard Walk bar. Join us Thursday, Friday and Saturday nights for pregame music, drink specials and games.
Minor League Affiliates
Syracuse Chiefs (Triple-A, International League)
NBT Bank Stadium
One Tex Simone Drive
Syracuse, NY 13208
Harrisburg Senators (Double-A, Eastern League)
Metro Bank Park
One Championship Way Harrisburg, PA 17101
Potomac Nationals (Class-A, Carolina League)
G. Richard Pfitzner Stadium
7 County Complex Court
Woodbridge, VA 22192
Hagerstown Suns (Class-A, South Atlantic League)
274 E. Memorial Blvd
Hagerstown, MD 21740
Auburn Doubledays (Short Season-A, New York-Penn League
Leo Pinckney Field at Falcon Park
130 N. Division Street
Auburn, NY 1302
Gulf Coast Nationals (Rookie, Gulf Coast League)
Washington Nationals Training Complex
5600 Stadium Parkway
Melbourne, FL 32940
Dominican Summer League Nationals (Rookie, Dominican Summer League)
Washington Nationals Baseball Academy
Calle San Rafael #4
Carretera de Jubey
Boca Chica, Dominican Republic
Mobile Charging Units
Mobile Charging stations are for guests to have the opportunity to charge their phones. The Washington Nationals are not responsible for any phone left unattended in the charging station.
The Charging Station Locations are in the following areas:
National Anthem Singers
Prior to each season, auditions are held to sing the national anthem at Nationals home games. Additional information can be found online at nationals.com/anthem.
The NatMobile creates the "Nats Experience on four wheels," reaching fans beyond Nationals Park. The NatMobile can be found at hundreds of events each year, including concerts, festivals, sporting events and street fairs. Some events may also feature Screech, the Racing Presidents and/or the NatPack. For more information, email email@example.com.
The NatPack, the official Nationals Park entertainment crew, is responsible for interacting with guests throughout the game. Guests may see the NatPack hosting various contests and promotions at Nationals Park and across the D.C. area.
NATS PLUS is a membership program for all full, half and premium Plan Holders, featuring tickets plus the status you deserve. Members receive unparalleled experiences, rewards and access. For more information on NATS PLUS, go to nationals.com/natsplus, call 202.675.NATS(6287), email firstname.lastname@example.org, or visit the Plan Holder Lounge located behind Section 139.
Navy Yard Memorial Plaque
In September 2013, the community came together in response to the shooting at the Washington Navy Yard. On Opening Day 2014, a private plaque unveiling was held for the victims' families in Center Field Plaza. Ceremonies were dedicated to honoring and remembering the lives lost, as well as recognizing and celebrating the resolve and compassion demonstrated by so many in the aftermath of the tragedy.
Musical instruments and any type of noise-making devices not provided by the Nationals are prohibited in Nationals Park. See GUEST CONDUCT POLICY (Prohibited Items).
See PRIVATE EVENTS.
Norfolk Southern Club
This well-appointed, two-story, 33,000 square foot dining lounge and bar channels all the energy and excitement of the game - indoors. Two full-service bars, including the festive lounge, provide the perfect spot to enjoy the game. Access to the Norfolk Southern Club requires guests to have a proper ticket. The Norfolk Southern Club is also available for private parties on non-gamedays. Send requests to email@example.com or call 202.640.RENT(7368).
Nursing mothers are invited to use the Reagan Conference Room after first pitch (if available) or one of several Family Restrooms. Please speak with a Nationals Park team member for directions or additional information. See FAMILY RESTROOMS.
A game is official after five innings have been completed (4 1/2 innings if the home team is ahead).
The out-of-town scoreboard is located in right-center field on the outfield wall.
Outside Food And Beverage
All food items must be contained in single serving bags within a soft-sided container or cooler that does not exceed 16"x16"x8". Metal, plastic or glass containers of any kind (except for clear, factory-sealed, plastic water bottles, no larger than one liter, juice boxes, insulin containers, and baby food) are prohibited at Nationals Park. Only one bottle of water per person will be permitted. See GUEST CONDUCT POLICY (Prohibited Items).
Papa John's 50% Off Discount
The day after the Nationals win and score at least seven runs, fans can use the promo code NATS50 for 50% off their entire order at PapaJohns.com.
Ten party suites are located on the Suite Level down the left field line. Each party suite accommodates 40 guests. All suites are equipped with a private temperature-controlled indoor lounge with high-top tables and bar stools, refrigerator, ice maker, outdoor balcony seating, high-definition flat screen televisions and a telephone for your convenience. Each ticket provides access to the Norfolk Southern Club. Package includes four guest passes and four VIP garage parking passes. Call 202.675.NATS(6287) or email firstname.lastname@example.org for more information.
PNC Diamond Club
Located between the dugouts and close to all the action, the PNC Diamond Club seats boast some of the best sightlines in Nationals Park. The PNC Diamond Club seats feature access to the PNC Diamond Club or PNC Diamond Lounge, along with all-inclusive food, draft beer and house wine. Expanded food service options include "Grab & Go Stations," a "Snack Attack Station" and enhanced in-seat service. The PNC Diamond Club seats are the ideal place to host special clients, employees, family or guests. PNC Diamond Club seats also have access to the Norfolk Southern Club. For ticket information, contact 202.675.NATS(6287) or email@example.com.
The PNC Diamond Club is also available for private parties on non-gamedays. Send requests to firstname.lastname@example.org or call 202.640.RENT(7368).
PNC Diamond Lounge
Single game ticket holders will have access to the PNC Diamond Lounge area only. Access to the PNC Diamond Club area is reserved for PNC Diamond Club Season Plan Holders. The PNC Diamond Lounge features:
· Lower level seating behind home plate
· Access to the PNC Diamond Lounge adjacent to Home Plate Gate, facing the Anacostia River
· Tables and chairs overlooking the Anacostia River to eat in the PNC Diamond Lounge, or plates to take back to your seats
· All-inclusive gourmet buffet and beverage service including draft beer and house wine
· In-seat food and beverage service during the game
Nationals pocket schedules are available at several Nationals Park locations, including Guest Services, Concierge Services, Team Stores, Box Offices, Lexus Presidents Club, Red Porch Restaurant and PNC Diamond Club.
Police and Security
For the safety and convenience of all Nationals Park guests, police and official security personnel are stationed throughout Nationals Park. In the event of an emergency, guests should notify the nearest Guest Experience or Event Security team member or visit any Guest Services location. See GUEST SERVICES.
Nationals Park is a unique location for all types of events. There are many great spaces for hosting private events on non-gamedays, including the exclusive Lexus Presidents Club and the spacious Center Field Plaza. For more information, contact email@example.com or call 202.640.RENT(7368).
For in-game private events, contact 202.675.NATS(6287) or firstname.lastname@example.org.
See GUEST CONDUCT POLICY (Prohibited Items).
For the most current promotional schedule, visit nationals.com/promotions.
The Nationals offer an array of first-class publications to inform and entertain Nationals Park guests. Nationals Magazine is the official gameday program of the Nationals, providing in-depth features, statistical analysis, farm system reports, exclusive online content and a scorecard. Inside Pitch is a FREE, digest-sized playbill magazine that provides a feature article, scorecard and information on the current homestand. The Washington Nationals Yearbook is a limited edition collector's piece, featuring player photos, stories from D.C.'s best baseball minds and an in-depth look at the season. Publications are on sale in the ballpark during Nationals home games, at the Main Clubhouse Team Store and online at nationals.com/publications.
See MASCOTS and GEICO PRESIDENTS RACE.
The 50/50 raffle offers fans a chance to win big cash prizes while supporting the Washington Nationals Dream Foundation's cornerstone programs in the District of Columbia. One lucky fan with the winning number could win 50% of that game's raffle proceeds while the other half of the proceeds will benefit the Washington Nationals Youth Baseball Academy and other Dream Foundation initiatives that aim to serve District of Columbia residents. The winning ticket number will be announced in the middle of the eighth inning, posted on nationals.com/5050 and recorded on the raffle hotline at 202.640.7444. The holder of the winning ticket does not need to be present at the time of the drawing in order to win. The odds of winning a raffle depend on the number of tickets purchased. You must be 18 years of age or older to purchase raffle tickets and win prizes. Raffles will be held on every Friday, Saturday and Sunday home game, as well as other select home games. Tickets will be sold from when gates open through the middle of the seventh inning by roving uniformed sellers and at kiosks at Sections 108, 138, and 311. Tickets can be purchased with cash only at the following prices: 3 tickets for $5, 10 tickets for $10, and 30 tickets for $20. Please see nationals.com/5050 for more information.
For the safety of everyone at Nationals Park, guests are asked to refrain from sitting, standing or leaning on Nationals Park railings. See GUEST CONDUCT POLICY (General Guidelines).
Rain Delays or Postponed Games
The right to delay the start of a game rests with the home club. Once both team managers meet with the home plate umpire and exchange lineup cards, the right to determine whether the game will be interrupted or terminated is at the discretion of the Umpire-in-Chief. Under the provisions of the Official Playing Rules, the Umpire-in-Chief has sole and unquestioned authority to determine whether and when play is halted, when play will resume and whether and when a game will be terminated due to bad weather or unsafe playing conditions. In the event of a postponed or cancelled game, guests are advised to check the Nationals website at nationals.com, the official Nationals Twitter account (@NATIONALS), local newspapers, Nationals media affiliates or the weather hotline at 202.640.7575 for further information. Even with inclement weather, the Nationals will make every effort to play scheduled games. In the event a legal game is not played due to weather, guests are asked to retain their tickets. The ticket will serve as a rain check for that re-scheduled game.
There are two ramps at Nationals Park, both of which access the four public levels of Nationals Park. The ramps are located behind Sections 107 and 131.
Coca-Cola -Fan Cans can be found throughout Nationals Park and are designated recycling containers for plastic bottles and aluminum cans.
Red Carpet Rewards
Red Carpet Rewards is a loyalty program available exclusively to Nationals Plan Holders. As a Nationals Plan Holder, you are automatically enrolled in the Red Carpet Rewards program, where you can use your points to redeem for suites, seats, parking, memorabilia, and once-in-a-lifetime experiences.
The Red Loft provides the perfect perch for Nationals fans to view the game. Located directly above the Red Porch, this area has direct access to the Red Loft bar. The Red Loft is also available for private parties on non-gamedays. Send requests to email@example.com or call 202.640.RENT(7368).
The Red Porch Restaurant is open to all ticketed guests at Nationals Park and is available on a first come, first serve basis. The Red Porch features a gastropub style menu and a variety of craft beers. The Red Porch is also available for private parties on non-gamedays. Send requests to firstname.lastname@example.org or call 202.640.RENT(7368).
Guests may not exit and reenter Nationals Park using the same ticket or card. However, in the event of an emergency, guests should contact a Guest Experience or Event Security supervisor, who may permit a guest to reenter Nationals Park at the same gate. Guests who leave Nationals Park at any time (without the authorization of a gate supervisor) will not be permitted to reenter. Also see SMOKING POLICY.
Resale of Tickets/Scalping
Resale of tickets in public spaces is strictly prohibited by the Nationals and District of Columbia law. Violators are subject to arrest and prosecution by the D.C. Metropolitan Police Department.
On April 15, 1997, former Commissioner Allan H. "Bud" Selig announced the baseball-wide retirement of Jackie Robinson's uniform number 42. Robinson's number is displayed on the Terrace Level façade. To date, no Nationals players' numbers have been retired.
See RESALE OF TICKETS/SCALPING.
Nationals guests wishing to display general welcome, birthday and/or anniversary messages on the NatsHD scoreboard may do so by making a $100 donation to the Washington Nationals Dream Foundation at least 24 hours prior to the start of the game they wish to have their message appear. Scoreboard messages will be displayed between the end of the fourth inning and the top of the fifth inning. Guests interested in ordering a scoreboard message must visit nationals.com/scoreboardmessages to place their order. To secure your group name on the Nationals Scoreboard, contact 202.675.NATS(6287) or email@example.com.
Screech, the Nationals official mascot, is available for private parties, corporate engagements, parades and other events. Those interested in more information on Screech should visit nationals.com/screech. See MASCOTS for booking information.
The Nationals are committed to providing an affordable, guest-friendly, high-quality entertainment experience in a world-class facility. In order to ensure that all guests receive the value of their ticket purchase, only those persons with a particular ticket or card will be able to occupy that seat. Nationals staff will be checking tickets and cards to safeguard each customer's individual ticket purchase.
Segways are defined as a mobility device under the Americans with Disabilities Act. Guests with mobility limitations may operate Segways inside the ballpark, provided they do so in a safe manner that does not create risk of injury to the operator or to other guests. Segways are not permitted to travel at a speed faster than the speed of a standard motorized wheelchair. Nationals Park does not rent or provide Segways for guests to use. Nationals Park team members cannot take responsibility for or provide storage for Segways.
Share a Ride
Guests driving to Nationals Park should consider taking another Nats fan or two. Those looking for a ride or a rider would be surprised at the number of neighbors, friends or co-workers who are coming to the game too! It's easy to arrange through some of the following resources:
Shirley Povich Media Center
The press box in Nationals Park is named the Shirley Povich Media Center in honor of the late Hall-of-Fame baseball writer. A longtime friend of Nationals Principal Owner Theodore N. Lerner, Povich entertained fans with his daily musings in "This Morning with Shirley Povich" and his writings on baseball. Nationals Park's state-of-the-art video and audio system is an integral component of the Shirley Povich Media Center.
Every Sunday, two Nationals players will sign autographs from the top of the Nationals dugout starting one hour and ten minutes prior to first pitch. Fans must obtain a free voucher to participate in the autograph sessions. Available after gates first open (2 hours and 30 minutes before first pitch), a limited number of vouchers will be distributed on a first come, first serve basis at Sections 109 and 142. One autograph per person. Weather permitting, subject to player schedules and timing.
See GUEST CONDUCT POLICY (Banners & Signs).
Nationals Park is a completely non-smoking facility. Guests wishing to smoke (including electronic cigarettes) must go to the designated smoking area at either the First Base Gate or the Third Base Gate. Guests wishing to exit Nationals Park to smoke must present a valid ticket and receive a wristband before exiting Nationals Park. Guests wishing to reenter Nationals Park must return with a valid ticket and assigned wristband. Guests may not exit and reenter Nationals Park using only an admission ticket for any reason.
The Nationals get things started each spring in sunny Viera, Florida. Fans are encouraged to enjoy some sun and join friends and neighbors for Grapefruit League action at Space Coast Stadium. Those interested in ticket information can call the Tickets.com office at 888.632.NATS(6287) or visit nationals.com/spring.
World-renowned husband and wife artists Omri Amrany and Julie Rotblatt, along with Jody Rotblatt, Sean Bell and Oscar Leon, worked hundreds of hours to bestow on Nationals Park the likes of Josh Gibson, Frank Howard and Walter Johnson in white bronze. These Negro League Baseball, Major League Baseball and D.C. sports icons have now staked claim near Home Plate Gate where they can be seen, admired, discussed and argued over by all who enter the gates of Nationals Park. Known for many types of art mediums, the team from the Fine Art Studio of Rotblatt-Amrany in Highwood, Ill. has created such artistic immortalizations as Michael Jordan, "Magic" Johnson, Gordie Howe, Ty Cobb and - Mr. Take Me Out to the Ballgame himself - Harry Caray.
Strollers are permitted in all concourse areas at Nationals Park. Strollers that are unable to fold and fit under a Nationals Park seat must be checked either at a Guest Services location, the Center Field Plaza or behind Sections 131 or 321. If a guest has a stroller that, once folded, will fit under a Nationals Park seat, he/she will be permitted to take it to their seat. However, the Nationals are not responsible for the stroller if it has not been checked.
Fans looking to make a suggestion or give the Nationals some feedback can do so by visiting Main Guest Services located at the Center Field Gate. Guests may also email suggestions to firstname.lastname@example.org.
The Washington, Lincoln and Jefferson Suites deliver some of the most breathtaking sightlines in Nationals Park. Boasting a private and intimate atmosphere, each suite features leather chairs surrounded by granite-top tables, porcelain tile flooring and fine woven carpeting. The 42-inch flat screen HD-television over a marble-top wet bar enhances the condominium atmosphere. Retractable glass doors open up to three tiers of outdoor seating and offer a stunning view of the playing field.
Located on the Jefferson Suite level, you will find our newest club spaces designed to accommodate all fans from large organizations to family-sized packages:
Call 202.675.NATS(6287) or email email@example.com for more information.
After the game, catch a cab at the convenient Taxicab Stand located on the north side of M Street SE between South Capitol St SE and Half St SE. The Taxi Stand begins operating approximately 2 hours after the first pitch and remains open until approximately 1/2 hour after the game's conclusion.
Televisions and Radios
Personal, battery-powered televisions and radios may be brought into Nationals Park, though the use of headphones is required.
Located behind the Main Box Office at the Center Field Gate, Ticket Services provides assistance to patrons on gamedays beginning 2 1/2 hours prior to first pitch. Fans with questions regarding accessible ticketing accommodations, purchasing ticket upgrades and ticket entry problems should report to Ticket Services for assistance.
Ticket Specialist Hotline
Partial Season Plan Holders can contact the Ticket Specialist Hotline at 202.640.7050 for any questions regarding their account. Hotline hours are Monday-Friday 8:30 a.m. - 5:30 p.m. and 2.5 hours before first pitch through the end of the first inning on game days. Partial Season Plan Holders may also contact Ticket Specialists via email at firstname.lastname@example.org.
Daily tours of Nationals Park are offered from March through mid-November. Please check the availability of tour dates at nationals.com/tours. The cost of tour tickets is $15 for adults, with discounts available for kids, seniors, active duty military with an ID card and groups of 15 or more. Proceeds from the tours benefit the Washington Nationals Dream Foundation. Tickets are available for purchase online, by phone and at the Nationals Park Box Office located at the Center Field Gate. You may also schedule a private tour by e-mailing email@example.com.
Small, collapsible umbrellas that will fit into a backpack or bag of the maximum allowed size (See BAGS AND BACKPACKS) are allowed in Nationals Park. Any umbrella that blocks sightlines or becomes a nuisance for any reason to other guests is not permitted. Guest experience representatives reserve the right to ask guests to lower their umbrellas for the enjoyment of all guests in attendance. See GUEST CONDUCT POLICY (Prohibited Items).
See GUEST EXPERIENCE REPRESENTATIVES
Visiting Team Fans
Visiting team fans are Nationals Park guests. Harassment of the visiting team or their fans will not be tolerated and may result in ejection. See GUEST CONDUCT POLICY (General Guidelines).
Nationals Park guests are encouraged to visit D.C.'s other attractions on their way to the ballpark. In addition to the area around the Navy Yard and Southwest Waterfront (Green Line), guests can take the Orange/Blue Line to the Capitol South Metro and walk to Nationals Park along New Jersey Ave to M Street. Guests can also take the Orange/Blue Line to the Eastern Market station and enjoy a multitude of restaurant and retail offerings along Barracks Row's 8th Street SE. Those interested in more information should visit nationals.com/waytogo.
Washington Nationals Dream Foundation
The Washington Nationals Dream Foundation is committed to improving the lives of children and teens in the Washington, D.C. region by supporting initiatives focused on academics, the arts, nutrition and sports. Through the generosity of Nationals fans and corporate partners, the Dream Foundation is using the power of baseball to provide a world of opportunity to area youth. The Dream Foundation partnered with the District of Columbia Government and Events DC to build the Washington Nationals Youth Baseball Academy, a state-of-the-art facility located east of the Anacostia River in Ward 7's Fort Dupont Park. The Dream Foundation provided the lead gift for the construction of the Washington Nationals Diabetes Care Complex at Children's National Medical Center, which opened in June 2013. The facility offers a multi-disciplinary approach to supporting children with diabetes and their families, and houses the largest pediatric diabetes program in the Mid-Atlantic region. The Dream Foundation also provides grants, in-kind donations and additional resources to support nonprofit organizations in the area surrounding Nationals Park and beyond through the Neighborhood Initiative. The Dream Foundation raises money through special events, raffles (see Raffle (50/50)), memorabilia auctions and the sale of team-related merchandise. Revenue from fans' scoreboard messages and professional tours of Nationals Park benefit the Foundation as well. Fans may also support the Foundation by purchasing personalized baseballs for display on the Nationals Park Wall of Dreams and through online donations. For more information, visit nationals.com/dream. The Foundation offices are located at Nationals Park and staffed year-round:
Washington Nationals Dream Foundation
1500 South Capitol Street SE
Washington, DC 20003-1507
Foundation Contact # only: 202.640.7124 or 7709
Tax ID Number: 34-2034830
Washington Nationals Youth Baseball Academy
Operating out of a state of the art, nine-acre education and recreation campus in Southeast Washington, the Washington Nationals Youth Baseball Academy is a 501(c)(3) nonprofit organization that offers an enduring environment for children from underserved neighborhoods to receive high quality, holistic youth development programming. The mission of the Academy is to use baseball and softball as vehicles to foster positive character development, academic achievement, and improved health among youth from at-risk communities in Washington, D.C. The facility at the Academy features an 18,000 sq. ft. education center complete with seven classrooms, a full teaching kitchen, and multi-purpose training / education space, as well as grounds that include three baseball/softball diamonds and a teaching garden. Construction of the facility was completed in March of 2014, and the Academy has already directly served hundreds of children through its after-school and summer programs.
Weapons and Firearms
Weapons and firearms of all kinds are prohibited in Nationals Park, with the exception of law enforcement officials licensed to carry weapons. Law enforcement officials must register their weapons or firearms with a Security Staff member at Right Field Gate. See GUEST CONDUCT POLICY (Prohibited Items).
If you are in need of a wheelchair, please see any gameday team member or visit any Guest Services location to request assistance.
Nationals Park offers a variety of methods for guests looking to pick up or leave tickets at Will Call.
You, our guests, are the focus of everything the Nationals do. Nationals employees are here to make your Nationals Park experience a special and memorable one. We welcome your comments and suggestions at any of our Guest Services locations.