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2016 POSTSEASON FAQ

20-GAME PLAN

Thank you for your support of the Texas Rangers. Please note that, in addition to the ordinary terms and conditions, account holders are subject to the following additional postseason terms and conditions:

Schedule/Format:

Tie-Breaker Game - Date TBD if game is necessary
one potential home game

American League Wild Card - Date TBD
one potential home game

American League Division Series - Dates TBD
best of five, three potential home games

American League Championship Series - Dates TBD
best of seven, four potential home games

World Series - World Series begins October 25th
best of seven, four potential home games

Game Dates/Times:
All game dates, times, and opponents will be determined by MLB at the conclusion of the regular season and as postseason progresses.
Postseason Ticket Strips:
All 20-Game Plans have the option to purchase a strip that includes 13 potential postseason home games at the lower season ticket holder price. The maximum number of seats you may purchase equals the number of seats in your account, up to 8 strips. For example, if you have two seats, you may purchase two strips. If you have ten seats, you may purchase eight strips. For your convenience, a ticket for one potential regular season Tie-Breaker Game and the Wild Card game will be included with your postseason ticket package. Locations will be determined based upon when your order is placed within My Rangers Tickets. Eligibility options are listed below.

Regular Season Locations Eligible Postseason Locations
Lower Box, Lexus Club Box Lower Reserved, Lexus Club Terrace, Upper Box, Cholula Porch, Upper Reserved, Grandstand Reserved
Corner Box, Lower Reserved, Lexus Club Terrace Upper Box, Cholula Porch, Upper Reserved, Grandstand Reserved
Cholula Porch, Upper Box, Upper Reserved, Grandstand Reserved Cholula Porch, Upper Reserved, Grandstand Reserved

Note: Cholula Porch is not an all you can eat area during the postseason; regular concessions will be available.

Step by Step Instructions for Purchasing Post Season Strips:
  • Log into My Rangers Tickets (www.texasrangers.com/mytickets) using your MLB.com email address and password*
  • Navigate to the "Special Offers" button found in the upper right corner of the web browser
    Special Offers
  • You will then proceed through the purchase flow after selecting the initiative titled "2016 Post Season"

*In order to access My Rangers Tickets, your Texas Rangers season ticket account must be linked with your MLB.com email address. For any issues related to this, please reference the Digital Ticketing FAQ's page at texasrangers.com, call the Season Ticket Holder Hotline at 817-273-5137, or contact your personal account executive.

Delivery of Postseason Tickets:
MLB determines the dates for all postseason ticket mailers. Tickets will probably be delivered the third or fourth week of September. Postseason tickets cannot be left at will call. Although your regular season tickets were digitally delivered we are providing you with physical tickets for the 2016 postseason.
2017 Season Ticket Renewal/2016 Postseason Refund Information:
For all accounts in good standing, postseason ticket balances will be applied as a non-refundable deposit toward your 2017 season ticket package unless you request a refund. Refunds for un-played postseason games can be requested by mail to: Texas Rangers 2016 Postseason Refund, P.O. Box 90111, 76004, or by email to postseason@texasrangers.com. Please make sure to include your season ticket account name, account number, and daytime phone number in your refund request. Refunds will only be issued to the account holder of record. Do not return your postseason tickets for un-played games. These tickets will not be honored for a refund at any location. All requests for refunds must be received by December 1, 2016.
Ticket Entry into Globe Life Park for the 2016 Post Season:
For games that occur during the 2016 post season you have the ability to enter Globe Life through the following options:
  1. Use your physical ticket to scan into Globe Life Park
  2. Access your ticket using the MLB.com Ballpark app on your mobile device
  3. Print paper tickets at home using your My Rangers Ticket Account
  4. Forward your tickets to a friend using your My Rangers Ticket Account or the MLB.com Ballpark app
Forwarding Tickets:
  1. Tickets will be open for forwarding on the My Rangers Tickets section of texasrangers.com and through the MLB.com Ballpark upon shipment of your physical tickets
  2. Do not forward your tickets to an email address linked to your account. A linked email address is considered any email address that can be used to log into your My Rangers Ticket Account or the MLB.com Ballpark App. Doing so will deactivate your tickets, and entry into Globe Life Park will be denied.
  3. If using forwarded tickets to gain entry into Globe Life Park you must print the tickets before you arrive through your My Rangers Ticket Account or use the MLB.com Ballpark app to access your tickets digitally.
  4. Please visit www.texasrangers.com/digital for additional information and instructions on forwarding tickets.
Lost or Stolen Tickets:
Please safeguard your tickets and handle them as you would cash. Risk of loss or theft passes to the purchaser upon receipt of the tickets. Stolen tickets will be replaced only when the account holder presents an official police report to the Rangers. Lost tickets will not be replaced and cannot be repurchased. There will not be any reprints for customers who forget their tickets or bring incorrect game tickets.
Sale of Tickets at Globe Life Park:
Persons who sell or offer tickets for sale near Globe Life Park may be removed and face criminal prosecution and are subject to account termination.
Online Sale and Transfer of Tickets:
Once games to be played have been determined, the ticket resale system StubHub will be activated for the resale of tickets. Any use of StubHub is subject to StubHub's terms and conditions. The Rangers reserve the right to disengage account holder's access to StubHub or to remove certain ticket postings. Tickets will also be open for forwarding on the My Rangers Tickets section of texasrangers.com. StubHub is the only authorized ticket resale system supported by the Texas Rangers. If you choose to sell or purchase your tickets through other secondary market options the Texas Rangers will not be able to assist you if you encounter any issues.
Advertising and Promotions:
Postseason tickets may not be used for contests, sweepstakes or other promotional purposes (including without limitation, as raffle prizes for charities) without the express written consent of the Office of the Commissioner of Baseball.