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Cardinals Care Winter Warm-Up Frequently Asked Questions

FREQUENTLY ASKED QUESTIONS

Who? What? When? Where? Why? and How?

General Information

Q: Where is the event located?

A: The Winter Warm-Up is hosted on the second and fourth levels of the Hyatt Regency St. Louis at The Arch, 315 Chestnut Street, St. Louis, Missouri 63102.

Sat., Jan 17th from 9am-5pm
Sun., Jan 18th from 9am-5pm
Mon., Jan 19th from 9am-3pm
Admission Passes

Q: Is a pass required for entry?

A: Yes, all fans must prominently display their pass for entry every day of the event.

Q: Where can I purchase a pass?

A: Beginning on Friday, Nov. 28, WWU Passes can be purchased:

  • Online at cardinals.com/winterwarmup
  • At the Official Cardinals Team Store located at Busch Stadium (open every day 10 a.m. - 6 p.m.)
  • At the Cardinals Clubhouse Stores located at Union Station, The Galleria, St. Louis Mills, St. Clair Square, South County Mall, West County Mall, Mid Rivers Mall, and Branson Landing

WWU Passes can also be purchased at the event at the Autograph and Admission Sales table on Floor 2.

Q: How much do passes cost?

A: Winter Warm-Up prices are listed below.

  • Fans 16 and over - $40
  • Kids 5 to 15 - $10
  • Kids under 5 - FREE

*Members of the military, police and fire departments with an active ID will receive one free adult pass which must be obtained in person at the Busch Stadium Official Cardinals Team Store (starting November 28 - January 14) or at the Winter Warm-Up.

Q: If I purchase online, how will I receive my passes?

A: All passes purchased by Sunday, December 15, 2014 will be received in the mail by December 25, 2014. Passes purchased December 16th - January 4th will be received by January 14th. All passes purchased online will be mailed to the billing/shipping address of the purchaser. Please refer to the question below for Will Call hours and locations.

Q: Where is Will Call and what are the hours of operation?

A: A photo ID matching the name on the original order or a print out of the confirmation email is required to pick up your purchase.

Will Call will be open:
Monday, Jan.12-Wednesday, Jan. 14 from 10 a.m. - 4 p.m. (Cardinals Ticket Windows at Busch Stadium)
Friday, Jan. 16th from noon - 7 p.m. (at Hyatt Regency St. Louis at The Arch)*
Saturday, Jan. 17th from 8:30 a.m. - 12 p.m. (at Bank of America building located across 4th Street)**
Saturday, Jan. 17th from 12 p.m. - 5 p.m. (at Hyatt Regency St. Louis at The Arch)*
Sunday, Jan. 18th from 9 a.m. - 5 p.m. (at Hyatt Regency St. Louis at The Arch)*
Monday, Jan. 19th from 9 a.m. - 2 p.m. (at Hyatt Regency St. Louis at The Arch)*

*Main lobby at Hyatt Regency St. Louis at the Arch near Chestnut Street
**The Bank of America building located on 4th Street, directly across from the Hyatt Regency St. Louis at the Arch

Autographs

Q: What is an autograph ticket?

A: Some players require a specific donation to Cardinals Care, so an autograph ticket guarantees fans the opportunity to obtain a player's autograph.

Q: How can I purchase an autograph ticket?

A: All autograph tickets will be sold online beginning Tuesday, January 6 at 9 a.m. Sunday, January 11 at 11:59 p.m. Any autograph tickets that do not sell out online will be available for sale at the Winter Warm-Up.
***Please note: There will be no "Early Bird" pre-sale at the hotel.***

Q: Are there limits on the number of tickets a fan can purchase?

A: Yes, for limits on specific players, please refer to the Autograph Donation List. (available in mid to late December)

Q: How much do tickets cost?

A: Donation amounts vary from player to player. Please refer to the Autograph Donation List. (available in mid to late December)

Q: Do all player autographs require a ticket?

A: No, many players sign autographs free of charge throughout the weekend.

Q: Why is a donation required for some players?

A: Winter Warm-Up is the largest fundraising effort organized by Cardinals Care. All proceeds benefit Redbird Rookies and charitable grants to community groups who help kids.

Q: What items can I bring to get signed?

A: Most players will sign items including but not limited to baseballs, photos, posters, bats, gloves, jerseys, seat backs, hats, helmets, and bases. Please note that some players' autographs are restricted to baseballs and photos only. Please check the Autograph Donation List (available in mid to late December) for a full list of the Cardinals players who will be signing autographs at the Warm-Up and their individual terms and conditions.

Q: How many items can I bring to get signed?

A: Autographs are limited to one item per person per player.

Q: Can I take photos with the players?

A: Due to the time restrictions and number of fans who want autographs, posed photos with the players are prohibited.

Q: How do I know when certain players will be signing?

A: Please refer to the Autograph Donation List or Daily Schedules, which will be made available in mid to late December.

Q: How long do most players sign?

A: Typically on one day for one or two straight hours.

Q: Are autograph tickets transferable?

A: Once tickets are picked-up by the original purchaser, they are fully transferable.

Q: Where can I pick-up my tickets?

A: Tickets will be held for pick-up at Will Call at the event. You must present a photo ID matching the name on the original order or the e-mail confirmation received at the time of order to pick-up your purchase.

Will Call will be open:
Monday, Jan.12-Wednesday, Jan. 14 from 10 a.m. - 4 p.m. (Cardinals Ticket Windows at Busch Stadium)
Friday, Jan. 16th from noon - 7 p.m. (at Hyatt Regency St. Louis at The Arch)*
Saturday, Jan. 17th from 8:30 a.m. - 12 p.m. (at Bank of America building located across 4th Street)**
Saturday, Jan. 17th from 12 p.m. - 5 p.m. (at Hyatt Regency St. Louis at The Arch)*
Sunday, Jan. 18th from 9 a.m. - 5 p.m. (at Hyatt Regency St. Louis at The Arch)*
Monday, Jan. 19th from 9 a.m. - 2 p.m. (at Hyatt Regency St. Louis at The Arch)*

*Main lobby at Hyatt Regency St. Louis at the Arch near Chestnut Street
**The Bank of America building located on 4th Street, directly across from the Hyatt Regency St. Louis at the Arch

Q: When and where can I get in line for autographs?

A: All tickets are numbered. All player autograph sessions will be in the Grand Ballroom on Level 4.

Q: What if I miss a player's signing time?

A: All tickets are non-refundable. Must be present at player's designated autograph time to receive autograph. If the signing time is missed, the opportunity is lost.

Q: What happens if I have a ticket for a player who doesn't attend the event?

A: You will be given the option to offer the original donation to Cardinals Care or request a full refund.

Auction Information (Silent & Live)

Q: When are your auctions?

A: We have two (2) silent auctions each day of the Winter Warm-Up as well as two (2) live auctions each day.

For the silent auctions the times are:
Open 9 a.m. - Close 12 p.m. and Open 1 p.m. - Close 3 p.m. on Saturday and Sunday
Open 9 a.m. - Close 11 a.m. and Open 12 p.m. - 2 p.m. on Monday

Our live auctions will be on the main stage.
11 a.m. and 2 p.m. on Saturday and Sunday
10:30 a.m. and 1 p.m. on Monday

For a list of auction items, please refer to the Schedule of Events.

Q: If I win an auction item, how do I pay and redeem my item(s)?

A: You pay and take your item(s) with you at the close of each auction.

Q: How do I know that my auction item(s) are legitimate?

A: Each item comes with a Donation Acknowledgement from Cardinals Care.

Cardinals Care Store

Q: What kind of things are in the Cardinals Care store?

A: All kinds of hidden treasures! You can find things like; discounted hats, game used jerseys, toys and grab-bags full of goodies. The Cardinals Care store is not a vendor; things that are purchased here will be a contribution to the charitable event.

Q: What are the hours of the store?

A: The Cardinals Care store will be open during the duration of the Winter Warm Up.

Items Allowed

Q: Are outside food and beverages permitted?

A: Outside food and beverage are not allowed in hotel meeting spaces and public areas. However, there will be food available for purchase at the Winter Warm-Up. Here is a quick look at the menu. Prices and menu items may slightly vary.

Ham and Swiss on Croissant $6.00
Roasted Vegetable Sandwich $6.00
Hot Dog $4.00
Hamburger & Cheeseburgers $5.00
Chicken Sandwich $5.00
Personal Pan Pizza $4.00
Potato Chips $2.00
Chocolate Chip or Oatmeal Raisin Cookie $2.00
Whole Fresh Fruit $2.00
Assorted Candy $2.00
Assorted Sodas, Bottled Water or Motts Fruit Juices $2.00

Q: Can I bring a camera?

A: Both still and video cameras are allowed, as long as they do not interfere with other fans, players, or staff. No photos or footage may be reproduced unless given permission by the Cardinals.

Stadium Tours/Cardinals Museum

Q: Are tours of Busch Stadium available during the Winter Warm-Up?

A: Yes. Guided tours of Busch Stadium will be offered during the 2015 Winter Warm-Up each day from 10am-2pm; and will be offered every half-hour. These tours will be offered at the regular tour prices BUT will include the Cardinals Locker Room*. Tickets can be purchased now at cardinals.com/tours. A portion of the proceeds will benefit Cardinals Care.

*The Winter Warm-Up is the only time each year that the Cardinals Locker Room is available for tours.

Q: Will the Cardinals Museum be open during Winter Warm-Up?

A: Yes. The Cardinals Hall of Fame and Museum, located on Level 2 of Cardinals Nation at Ballpark Village, will be open from 10 a.m.-6 p.m. daily. Tickets can be purchased at www.cardinalsnation.com.