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Accessibility FAQs

  1. Do I need to be logged in to access MLB.com Gameday Audio or MLB.TV?

    Yes, accessing MLB.com Gameday Audio or MLB.TV does require being logged in. Below are instructions on how to log in.

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  2. How do I access archived MLB.com Gameday Audio?

    You can reach the Audio player page by navigating to the "Video" or "Audio & Video" list menu in the global navigation from almost any page on MLB.com. From that list menu, select "Audio". Or go directly to the MLB.com Gameday Audio Media Center

    On the Gameday Audio player page you will find a listing of the current day's games, with links for both Home and Away audio feeds (where available). Games will be listed in an accessible table grid. These links are enabled when pre-game audio content becomes available to our system, shortly before the game begins.

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  3. What is the best way for a screen reader user or screen magnification user to play MLB.com Gameday Audio?

    The player itself is located under the heading, "Audio". Assistive technology users can use their header navigation key to locate the heading (usually 'H').

    In order to listen to Gameday Audio, you will need an account. Information about access to Gameday Audio is under the heading "In order to listen to MLB.com Gameday Audio", where there is a link to sign up for a new account, or login to an existing account.

    The games themselves are displayed in a table on the right hand side. Assistive Technology users can use their Table navigation key to take them directly to the table (usually 'T'). The games are arranged in rows with their start times, with four columns: Time IT, Game, Away, and Home. The items in the Away and Home columns are links that will automatically load the game into the Audio player.

    Assistive technology users can use their table navigation keys to navigate around the table. For example, the following keys may be used in JAWS for table navigation:

    • Alt + Control + Down Arrow - to move down a row
    • Alt + Control + Up Arrow - to move up a row
    • Alt + Control + Left Arrow - to move to the previous cell
    • Alt + Control + Right Arrow - to move to the next cell
    • Insert + Shift + Up Arrow - to read the current row
    • Alt + Control + Num Pad 5 - to read the current cells along with header information

    Alternately, the following keys may be used in Window-Eyes for table navigation:

    • Numpad Insert + Down Arrow - to move down a row
    • Numpad Insert + Up Arrow - to move up a row
    • Numpad Insert + Left Arrow - to move to the previous cell
    • Numpad Insert+ Right Arrow - to move to the next cell
    • Navigate to any cell and use arrow keys - to read the current cells

    When a link for a game is loaded into the Gameday Audio player, the game automatically plays. Focus moves to the pause link on the Gameday Audio player. The play link is the link before, and can be reached with Shift + Tab on your keyboard.

    Troubleshooting Tip: If while increasing the volume, the sound appears to turn off, please try decreasing the volume once to regain the feed.

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  4. How do I log in to access MLB.com Gameday Audio?

    From the MLB.com Gameday Audio Media Center, once you click on a game feed link, if you are not already logged in to MLB.com, you will be prompted to enter your login information. If you are not a Gameday Audio subscriber, click on the "Buy Now" button available within the login prompt screen to purchase a subscription.

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  5. How do I purchase MLB.com Gameday Audio?

    To purchase an MLB.com Gameday Audio subscription within the Audio Player, you can either click on the subscribe link, or click on an active link for a game feed. After clicking the game link, you will be prompted to enter your MLB.com login information. If you are not a Gameday Audio subscriber, there will be a "Buy Now" button that you can click on within the login prompt to purchase a subscription.

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  6. How do I access archived games with MLB.com Gameday Audio?

    If you would like to access a game from a different date than the current day, click on the "Open Calendar", "Previous Day", or "Next Day" links located above the game listings on the MLB.com Gameday Audio Media Center.

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  7. If I'm still having issues accessing MLB.com Gameday Audio, what can I do?

    If you are having trouble accessing MLB.com Gameday Audio, please contact our accessibility dedicated Customer Service number at 866.239.1284 (international customers call 512.434.1542).

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  8. How do I log in to access MLB.TV?

    If you are not already logged in to MLB.com, click an active link for a game feed, and you will then be prompted to enter your login information. If you are not an MLB.TV subscriber, but would like to become one, you can then click on the "Buy Now" button available within the login prompt to purchase a subscription.

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  9. How do I purchase MLB.TV?

    To purchase an MLB.TV subscription from MLB.com, users should access the "Buy MLB.TV" link or "Buy MLB.TV" menu option under the Video menu.

    To purchase an MLB.TV subscription within the MLB.TV Media Player, users can click on the "Choose Package" button on the Login page. Users will be directed to the "Buy MLB.TV" page to purchase a subscription.

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  10. What is the best way for a screen reader user to access MLB.TV?

    In order to access MLB.TV, you will need an MLB.com account. MLB.TV subscribers will have access to both TV and radio broadcasts within the MLB.TV Media Player. Gameday Audio subscribers will have access to radio broadcasts within the MLB.TV Media Player as well as the Audio Player.

    Selecting a game from the Media Center:

    The games options for watching games are arranged in a table. The rows contain the times of the games, and the columns contain viewing options: Time ET, Game, MLB.TV Premium (Away, Home, National, where available), MLB.TV, Gameday Audio (Away, Home, Alt Away, Alt Home, where available), Condensed, and Highlights). Assistive technology users can use their Table navigation key to take them directly to the table (usually 'T').

    Assistive technology users can use their table navigation keys to navigate around the table. Users should consult their screen reader documentation for detailed instructions on how to navigate the tables. For example, the following keys may be used in JAWS for table navigation:

    • Alt + Control + Down Arrow - to move down a row
    • Alt + Control + Up Arrow - to move up a row
    • Alt + Control + Left Arrow - to move to the previous cell
    • Alt + Control + Right Arrow - to move to the next cell
    • Insert + Shift + Up Arrow - to read the current row
    • Alt + Control + Num Pad 5 - to read the current cells along with header information

    Alternately, the following keys may be used in Window-Eyes for table navigation:

    • Numpad Insert + Down Arrow - to move down a row
    • Numpad Insert + Up Arrow - to move up a row
    • Numpad Insert + Left Arrow - to move to the previous cell
    • Numpad Insert+ Right Arrow - to move to the next cell
    • Navigate to any cell and use arrow keys - to read the current cells

    The easiest way to locate a game is to navigate down the second column under the "Game" heading to locate the game. The time is announced automatically for the game. For the desired game, navigate along the column for viewing options. The headings for the viewing options will be announced automatically, but table reading keys can be used to confirm the viewing option and time (For example, in JAWS Alt + Control + Num Pad 5).

    When a link for a game is activated, a Flash movie opens in a new window. The new window contains general information for screen reader users about how to access the MLB.TV or Gameday Audio. This is not visible to other users.

    After a brief period, the MLB.TV Media Player will load. For users who have not yet logged in, a login form is displayed in the bottom left corner of the window. For users who have previously logged in, they will be taken directly to the game they selected from the Media Center.

    Windows screen reader users:

    In addition to the screen reader only general information, Windows screen reader users are also able to navigate the MLB.TV Media Player using their screen reader. Users can navigate the application in either Browse/Cursor mode or in MSAA/Forms mode. MSAA/Forms mode is the suggested mode as the user can easily use of TAB key to navigate the application in a logical sequence.

    Mac screen reader users:

    We are committed to accessibility on all systems, but for certain products we are limited by the constraints and requirements of third-party software. Due to Adobe Flash Player Accessibility System Requirements, screen reader users must use an MSAA-compatible screen reader. Unfortunately, this means that Mac screen readers will not work with the MLB.TV Media Player application currently. Adobe has announced that future versions of the Flash Player will support Mac screen readers.

    Alternatively, Mac screen reader users can use the Audio Player using their screen reader to access Gameday Audio. To access MLB.TV with screen reader, we recommend using the keyboard shortcuts, below.

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  11. What keyboard shortcuts are available for MLB.TV?

    Some keyboard shortcuts are available to users in order to facilitate easier and faster use of key features of the MLB.TV Media Player.

    The following keyboard shortcuts are available in the MLB.TV Media Player:

    • M - Mute or Unmute Application
    • D - Decrease Application Volume by 10%
    • U - Increase Application Volume by 10%
    • P - Shortcut to Pause or Play the current video or audio broadcast
    • T - Navigate to select a game from today
    • A - Navigate to select an archived game
    • ? - Shortcut to navigate to the Accessibility Information for the application

    Notes:

    • Keyboard shortcuts will only work when focus is on the MLB.TV Media Player Flash application
    • Keyboard shortcuts will not work from within an editable text field (eg: Login input field)
    • The shortcut keys work by simply pressing the indicated hotkey. However, this hotkey may conflict with another keyboard shortcut on your system. Depending on your screen reader, operating system, and browser, you may need to press Control plus the shortcut key; Alt plus the shortcut key; Apple plus the shortcut key; or a combination of these keys
    • If you continue to experience keyboard shortcut conflicts, you may need to disable screen reader shortcuts or other application shortcuts to use the MLB.TV Media Player keyboard shortcuts
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  12. What is the best way for a screen magnification user to access MLB.TV?

    When the MLB.TV Media Player new window opens, you can use the F11 key to increase the window to full screen. Pressing F11 will when the window is full screen will reduce the window to its original size. When in full screen mode the login form is located in the top left portion of the screen.

    Enter your email address and password in the text boxes and press the login button. The game will start playing. To view and use the video player controls you must move the mouse cursor over the video screen. The controls will appear in the bottom middle section of the video screen.

    Change the views by pressing the buttons at the top of the video screen. Change to full screen by using the button at the bottom right of the video screen. Increase or decrease the volume by clicking on 'volume' button or icon on the bottom center right of the video screen.

    Notes:

    On the form, the 'login' and 'choose package' buttons do not get highlighted on focus.

    When keyboard focus is moved to a link or button that is off screen the focused content does not scroll into view, so you will have to scroll manually to view the content.

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  13. What features of MLB.com are available on the Broadband version of the site that are not available on the Narrowband version?

    The narrowband homepage provides a lighter version of MLB.com for users without a high speed connection. The low bandwidth site provides links to features accessible to both high and low bandwidth users as most of the sections on MLB.com are of lower size and less bandwidth intensive than the MLB.com broadband homepage. HD quality game feeds are only available to MLB.TV subscribers using a high speed internet connection.

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  14. What is the best way for a screen reader user to navigate MLB stats?

    The statistics home page contains MLB leaders' hitting and MLB leaders' hitting statistics arranged in data tables. The rows contain the player, club, and statistic. The number one statistic is rendered as data above the table. To investigate this, screen reader users should navigate to text immediately before the table and read with their reading keys.

    The rest of the data can be read using standard data table reading keys. Users should consult their screen reader documentation for detailed instructions on how to navigate the tables. For example, in JAWS, a user would press 'T' to go back into the table, and use the following keystrokes to navigate the table:

    • Alt + Control + Down Arrow - to move down a row
    • Alt + Control + Up Arrow - to move up a row
    • Alt + Control + Left Arrow - to move to the previous cell
    • Alt + Control + Right Arrow - to move to the next cell
    • Insert + Shift + Up Arrow - to read the current row
    • Alt + Control + Num Pad 5 - to read the current cells along with header information

    Alternately, the following keys may be used in Window-Eyes for table navigation:

    • Numpad Insert + Down Arrow - to move down a row
    • Numpad Insert + Up Arrow - to move up a row
    • Numpad Insert + Left Arrow - to move to the previous cell
    • Numpad Insert+ Right Arrow - to move to the next cell
    • Navigate to any cell and use arrow keys - to read the current cells

    At the end of the table are links for Top 50, What's Hot, and Historical Statistics. To access this information, assistive technology users should navigate out of the table, and browse the content using their standard reading keys.

    The MLB leaders hitting section contains three tables for Avg, HR, and RBI. The next and previous table keystrokes can be used to move backwards and forwards between tables (usually T for next table, and Shift + T for previous table).

    The MLB leaders pitching section contains three tables for Wins, Strikeouts, and ERA. As with MLB leaders, the next and previous keystrokes can be used to navigate between tables.

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  15. What is the best way for a screen reader user to purchase tickets online?

    The tickets are sold by clubs under the heading, "Club by club ticket information". Assistive technology users can use their header navigation key to locate the heading (usually 'H'). The teams are arranged in links under this heading. The clubs are not in alphabetical order, so screen reader users should tab through the list until they hear their club name. Screen magnifier users may be able to zoom out a bit if they can recognize their team's logo.

    Selecting a club takes you to the team's ticket purchasing page. Games in the next couple of weeks are displayed in a table under the heading "Team name Tickets". Use a heading navigation key to locate the heading, and then use T to move to the table. The first row contains the team playing your team. Use table navigation commands to navigate the available times. Users should consult their screen reader documentation for detailed instructions on how to navigate the tables. For example, JAWS uses the following keystrokes for table navigation:

    • Alt + Control + Down Arrow - to move down a row
    • Alt + Control + Up Arrow - to move up a row
    • Alt + Control + Left Arrow - to move to the previous cell
    • Alt + Control + Right Arrow - to move to the next cell
    • Insert + Shift + Up Arrow - to read the current row
    • Alt + Control + Num Pad 5 - to read the current cells along with header information

    Alternately, the following keys may be used in Window-Eyes for table navigation:

    • Numpad Insert + Down Arrow - to move down a row
    • Numpad Insert + Up Arrow - to move up a row
    • Numpad Insert + Left Arrow - to move to the previous cell
    • Numpad Insert+ Right Arrow - to move to the next cell
    • Navigate to any cell and use arrow keys - to read the current cells

    Navigate through the rows to find the game you're interested in. When you have found the game you're interested in, navigate through the columns ignoring what is announced until you hear a link with the phrase, "images slash icon underline ticket". Press Return on this link to book the ticket. A new page is presented where you can choose your seat, number of tickets, and price.

    The ticketing page starts with an image map of available seats. There is also a seat map link at the end of the image map, but the Flash movie is silent. Assistive technology users should use their shortcut key to move to the first form control (usually F) to bypass choosing a seat.

    Enter the number of tickets required. The next field allows you to select a price level through a group of radio buttons. Choose the price level you want, and then continue. This takes you to a CAPTCHA page, where you have 3 minutes to complete the form. There is an audio challenge for visually impaired users. Navigate through the links until you hear, "Audio Version". Select this choice, and type in the sentence that is spoken. After you have entered the sentence, navigate to the "Continue" button and press enter.

    A confirmation screen is presented where you have 1 minute and 30 seconds to confirm the details are correct. The confirmation displays an image with the location of the seats you have purchased, but there is no way to determine where the seats are with a screen reader. However, a table contains details of the ticket that does include the seat number. Confirming the details are correct takes you to a shopping cart when you can continue, or add another game to your cart. You have 1 minute and 30 seconds to reconfirm the details on this page.

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  16. Is there a special phone number I should call if I am having trouble with the MLB.com web site as either a screen reader or screen magnification user where the person answering the phone will understand my issues?

    If you are having trouble with the MLB.com web site, please contact our accessibility dedicated Customer Service number at 866.239.1284 (international customers call 512.434.1542).

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  17. Do all MLB team web sites have the same accessibility features as MLB.com and if not, how do I learn to use them?

    All MLB team sites should have the same accessibility features as MLB.com. We are continually working to enhance the accessibility features across MLB.com and the MLB team sites. If you have questions or have issues with MLB.com or a team site, please contact our accessibility dedicated Customer Service at access@website.mlb.com or via phone at 866.239.1284 (international customers call 512.434.1542).

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  18. Where can I email MLB.com with any suggestions as to how the web site might be made easier for me to use as a person who uses access technology?

    Please email MLB.com at access@website.mlb.com

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  19. Is there a way for me to ask other access technology users about how they navigate and use the services of MLB.com?

    There are a number of forums and listservs where access technology users can communicate about the use of services of MLB.com. The following are examples of forums which may be of interest to access technology users.

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  20. Why do I hear information with my screen reader when navigating MLB.com that my sighted friends cannot see?

    On the signup page, there is a hidden submit button to help assistive technology users submit an option without having to continue through the page.

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  21. How do I enable Closed Captioning in the MLB.TV Media Player?

    To enable Closed Captioning while watching a live or archived game on your computer, click on the CC icon on the bottom right of the media player. For this feature to work, NexDef must be disabled. To disable NexDef, click on the "Video Quality" button next to the CC icon. In the window that comes up, click on "Standard". Now that NexDef is disabled, click on the CC button to enable Closed Captioning.

    To prevent the media player from launching with NexDef enabled, click on the gear icon on the bottom right of the media player and select Settings from the menu. In the Settings window uncheck the box next to "Enable NexDef by default", and then click save.

    Closed Captioning is available on live and archived games in FMS only.

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