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A-to-Z Guide

Welcome to the A-to-Z Guide, your ticket to the Red Sox and Fenway Park, America's Most Beloved Ballpark. This A-to-Z Guide was developed to give you a quick reference for the variety of Fenway accommodations and general Red Sox questions that are offered to make your experience an enjoyable one.

Click on a topic below to find out more information.

A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z

A

Absolut Clubhouse
The Absolut Clubhouse is located at 72 Brookline Avenue, and serves as a private venue before, during, and after the Red Sox home games for all Dugout Seat Holders. Inside the club is a full-service bar area along with tables to enjoy a meal before the game. The Absolut Clubhouse is open two hours prior to the game, throughout the game and one hour following the last out. Dugout Seating is sold on a season ticket basis and is currently sold out.
Read more about the Absolut Clubhouse »

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Address and Phone Numbers
Address:
Boston Red Sox
Fenway Park
4 Yawkey Way
Boston, MA 02215
Phone numbers: Executive Offices - 617-226-6000
Ticket Office - 877-REDSOX-9
    24-Hour Automated Ticketing: 888-REDSOX6
    Hearing Impaired Ticketing: 617-226-6644
Special Events (non-baseball events): 617-226-6791
Ballpark Tours: 617-226-6666
Merchandise Orders: 1-800-FENWAY-9

 

Executive Office hours of operation:
  • In-Season:
          No game: 9 a.m.-5 p.m.
          Game day: 9 a.m.-15 minutes after game ends
  • Off-season: Monday-Friday, 9 a.m.-5 p.m.
Ticket Office hours of operation:
  • In-Season:
          No game: 10 a.m.-5 p.m.
          Game day: 10 a.m.-1 hour after game begins
  • Off-season: Monday-Friday, 10 a.m.-5 p.m.
Contact Us »

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Accessibility for Disabled Fans
All gates around Fenway Park are handicap-accessible. Gate D has three elevators and Gates B and E have one elevator each available to fans who require them. Grandstand wheelchair ticket holders should enter through Gates D or E.
View a map of Fenway Park »

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Alcoholic Beverages
Sale of beer at Fenway Park is stopped two and a half hours (150 minutes) after the start of the ballgame or earlier at the Director of Security and Emergency Services' discretion.

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Animals
Certified service dogs for guests with disabilities are welcome at Fenway Park. All other animals are prohibited.

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Anthem Singers - See National Anthem »
Assistive Listening Devices
Assistive listening devices are available to those persons hard of hearing. The devices can be picked up prior to the game at the Customer Service booths at Gates D, E, and the Big Concourse. A picture ID or credit card must be held during the game and will be returned when the device is brought back.
View a map of Fenway Park »

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ATM Machines
For your convenience, there are 5 ATMS inside Fenway Park. ATMs are located at (1) Gate E/3rd Base Concourse; (2) Gate A/Yawkey Way; (3) Gate D/Homeplate; (4) The Big Concourse; (5) State Street Pavilion Level.
View a map of Fenway Park »

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Autograph Alley
Autograph Alley hosts a former Boston Red Sox player, coach, or personality before each home game to sign autographs free of charge. You can find Autograph Alley on Yawkey Way.
View a map of Fenway Park »

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B

Bags, Containers and Coolers
No bag or item larger than 16"x16"x8" will be permitted inside the Park. Hard-sided coolers and glass containers are not allowed.

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Ball in Play
Any guest interfering with a ball in play, or going onto the playing field, will be ejected from the ball park and subject to possible arrest.
Read all the Fenway Park Ground Rules »

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Best Buy Players Club
Located in the Big Concourse, the Best Buy Players Club is a terrific setting for companies, family reunions, alumni associations and other groups to gather and eat before a Red Sox game. For more information or to reserve your pregame date at the Best Buy Players Club, please call 877-REDSOX9.

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Braille Schedules
Braille schedules are available to those fans that are vision-impaired or blind. These items are available in the Red Sox Ticket Office and the Customer Service booths at Gate D, Gate E, and the Big Concourse.
View a map of Fenway Park »

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Big Concourse
Offering Fenway Park's widest selection of food and beverage, pregame entertainment, the Rawlings' Making the Game booth, family style picnic tables and more, the Big Concourse is the perfect place to take in the energy and excitement of the park before and during the game. The Big Concourse is located between Gate B and Gate C near the outfield.
View a map of Fenway Park »

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C

Cameras
Cameras and video cameras are permitted inside Fenway Park, but cannot be used to reproduce the game and must not interfere with other fans' enjoyment of the game.

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Cellular Phones
The use of cellular phone and pagers are permitted as long as their use does not interfere with other guest's enjoyment of the game.

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Changing Tables
Changing tables are located in the Men's and Women's washrooms at Gate E and in the Men's and Women's washrooms at the lower concourse level behind home plate, as well as the Family Restrooms at Gate E and the Big Concourse. There is also a changing table at the First Aid Station behind Section 12.

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Children - See Kids »
Commuter Rail
The Massachusetts Bay Transit Authority (MBTA) provides numerous convenient ways for Red Sox fans to get to Fenway Park using public transportation. The Red Sox strongly encourage all fans to take public transportation to the game.
Get full details for getting to and parking at Fenway Park »

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Concessions
For more information on the concessions available, check the Fenway Park Concessions Guide »

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Conduct
All fans are expected to comply with Fenway Park's Code of Conduct. Failure to do so may result in ejection from Fenway Park. The Boston Red Sox do not condone misbehavior of any kind.

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Customer Service
The Boston Red Sox make every effort to preserve the family atmosphere and ensure that all fans are able to enjoy the game in comfort. For the convenience of our fans, ushers and security staff are posted throughout the ballpark. Any fan in need of assistance of any kind is urged to visit our Customer Service booths, where trained staff is ready to help. Customer service booths are located at (1) the Big Concourse; (2) Gate D/Homeplate; (3) Gate E/3rd Base Concourse; (4) Pavilion Level (4th Level) on the 1st Base Side.
View a map of Fenway Park »

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D

Donations
To request an in-kind donation from the Red Sox Community Relations Department, please see the Community Relations In-Kind Donation Policy »

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Directions
Get full details for getting to Fenway Park »

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Fans with Disabilities
The Red Sox take pride in serving all our guests and hope your Fenway Park experience will bring you back many times in the future. A variety of accommodations are offered to make your experience an enjoyable one. Find more information in our Access Guide »

Fans with disabilities may purchase tickets either by telephone from the Red Sox Ticket Office at 877-REDSOX9 (877-733-7699) or in person at the Red Sox Ticket Office. The Red Sox Ticket Office is located at 4 Yawkey Way, Boston, MA 02215-3496 and is open Monday through Friday, 10 a.m. to 5 p.m. All tickets for fans with disabilities must be purchased no later than 72 hours in advance of each game. Security will verify the validity of all handicap patrons on a random basis.
Get full details for getting to and parking at Fenway Park »

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E

Elevators
There are three elevators at Gate D that provide accessibility to all levels of the park. Gate B has one elevator that provides accessibility to the Deep Right Field Grandstands, the Right Field Roof Deck and Right Field Roof Boxes. A new elevator located between Gates A and E provides accessibility to all levels on the Left Field side of the ballpark.
View a map of Fenway Park »

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EMC Club
Overlooking the playing field and the city of Boston, the EMC Club is one of Fenway Park's premium seating areas. The inside of the club is climate controlled with an elegant restaurant and full-service bar areas. Outside you will find padded seats with a TV screen in each section and some of the best views in baseball. The EMC Club is sold on a season ticket basis and is currently sold out.
Read more about the EMC Club »

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Employment
The Red Sox post current job opportunities online. View job postings now »

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Entrances/Gates
There are five entrances to Fenway Park:
  • Gate A: Corner of Yawkey Way and Brookline Avenue
  • Gate B: Corner of Van Ness Street and Ipswich Street
  • Gate C: Lansdowne Street
  • Gate D: Corner of Yawkey Way and Van Ness Street
  • Gate E: Lansdowne Street near Brookline Avenue
View a map of Fenway Park »

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Escalators
There is an escalator located at the 20 Yawkey Way entrance servicing the EMC level, and an additional escalator from the EMC level to the State Street Pavilion.

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Events
Fenway Park has hosted presidents and legends, all stars and rock stars. Now it can host your event! Inside these hallowed walls, we have created exceptional spaces and facilities. Our renowned chefs proudly present superb, 5-Star cuisine. Our staff is attentive to your every need. We invite you to explore all that Fenway Park has to offer in making your event an unforgettable memory. To book your next event at Fenway Park call 617-226-6791, write to us at events@redsox.com or register online »
Get more information about events at Fenway Park »

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F

Family Restrooms
Family Restrooms are located at the Customer Service booth at Gate E and next to the elevator in the Big Concourse. There is an additional family restroom on the Pavilion level.
View a map of Fenway Park »

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Feedback
The best way to send feedback to the Red Sox is by sending an e-mail to fanfeedback@redsox.mlb.com. You can also visit our Help/Contact Us form.

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Field Dimensions
Fenway Park measures 310 feet (94.5 meters) down the left field line: 379 feet (115.5 meters) in left center field; 390 feet (118.9 meters) in center field; 420 feet (128 meters) in deep center field; 380 feet (115.8 meters) in deep right field; and 302 feet (92 meters) down the right field line.

The left field wall -- also known as the Green Monster -- measures 37 feet (11.3 meters) high. The center field wall is 17 feet (5.2 meters) high, the bullpen fences measure five feet (1.5 meters) and the right field fence is 3 to 5 feet (0.9 to 1.5 meters) high.
Get more Fenway Facts »

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First Aid
Fans with injuries can get emergency treatment at the Beth Israel Deaconess Medical Center First Aid Station located on the lower concourse on the right field line near Section 12.
View a map of Fenway Park »

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Foul Balls
Fans are permitted to keep foul balls hit into the stands as souvenirs. However, fans must not go onto the field or interfere in any way with a ball still in play. Fans interfering with a ball in play will be subject to arrest and prosecution.

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G

Game Day Tickets - See Tickets »
Gates Open
The ballpark opens two hours (120 minutes) before game start time on Friday, Saturday and Sunday and 90 minutes before game start time Monday - Thursday.

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H

Hall of Fame
In 1995 the Red Sox Hall of Fame was instituted to recognize the outstanding careers of former Red Sox players and managers. It is located behind the EMC Club near the entrance to the State Street Pavilion. A 15-member selection committee of Red Sox broadcasters and executives, past and present media personnel, and representatives from The Sports Museum of New England and the BoSox Booster Club is responsible for nominating candidates. The feats of non-uniformed Red Sox personnel are also considered for induction into the Hall. A memorable moment in Red Sox history is regarded as well for its special significance.

To be eligible for nomination, players must have played at least three years with the Red Sox and must also have been out of uniform as an active player at least three years.

The non-uniformed person(s) selected and the memorable moment selected will be chosen only by a unanimous vote of the Boston Red Sox Hall of Fame Selection Committee.

There are 19 former Boston Red Sox personnel who spent a significant portion of their careers with the Red Sox in the National Baseball Hall of Fame in Cooperstown, NY. They are automatically enshrined into the Boston Red Sox Hall of Fame.

In November 2008 there were eight inductions into the Red Sox Hall of Fame: right-hander Wes Ferrell, left fielder Mike Greenwell, left-hander Bill Lee, shortstop Everett Scott, right-hander Frank Sullivan and first baseman Mo Vaughn. Non-uniformed inductees were scout George Digby and VP minor leagues Ed Kenney Sr.
Read more about the Red Sox Hall of Fame »

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Human Resources - See Employment »

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J

Job Opportunities - See Employment »

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K

Kids
Children age two and under do not require a ticket for admission.

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L

Large Print Schedules
Large print schedules are available to those fans who are vision-impaired or blind. These items are available in the Red Sox Ticket Office.

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Lost and Found
Any items found at Fenway Park should be turned in at a Customer Service Booth. Fans who have lost items lost items should call Fan Services at 877-REDSOX9 the following day for assistance.

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Lost Children
If you lose a child in the ballpark please contact the nearest Security staff member or go to one of the Customer Service Booths located at Gate D, Gate E, and the Big Concourse.
View a map of Fenway Park »

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Lost Tickets
The Red Sox will not replace lost or destroyed tickets. We urge you to store tickets in a safe and dry environment.

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M

Magazine
A must-have for die-hard Red Sox fans, the Red Sox Magazine has insider interviews, article and photos that will bring you even closer to the Red Sox. Order Red Sox Magazine now »

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Mascot - See Wally the Green Monster »
MBTA - See Public Transportation »
Meetings and Banquets - See Events »
Merchandise - See Team Store »
Message Board Requests - See Scoreboard Message Board Requests »

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N

National Anthem
If you would like to audition to sing the National Anthem at games, please send us a CD of you or your group performing The Star-Spangled Banner, a cappella, in 90 seconds or less. Include your biographical information along with the CD. Please make sure to put your name and phone number on the CD itself in case the CD and case get separated.

Mail Your CD to:
Boston Red Sox
Attn: Anthem
4 Yawkey Way
Boston, MA 02215

Thank you for your interest.

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Noisemakers
Noisemakers of any kind are prohibited in Fenway Park.

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Non-Alcohol Sections
Fans may purchase tickets on a first-come, first-served basis to the CVS Family Sections located in Grandstand Sections 32 and 33, which are designated alcohol-free areas. The Red Sox will strictly enforce this prohibition.
View a map of Fenway Park »

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O

Opening - See Gates Open »

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P

Parking
Parking is extremely limited around Fenway Park. The Red Sox strongly encourage all fans to take public transportation to the game. A very limited number of handicap parking spaces are provided by the City of Boston on Lansdowne St. on a first-come, first-served basis.

Bus parking is also very limited. For information, please call 877-REDSOX9 or get full details for getting to and parking at Fenway Park »

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Party Facilities - See Events »
Prohibited Items
See Fenway's Security Guidelines for a full list of prohibited items.

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Proper Dress
Proper dress is required at all times inside Fenway Park.

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Public Address Announcements
Use of the public address system is reserved strictly for ballgame-related announcements. If you are not in attendance and an emergency dictates, phone 617-226-6000.

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Public Transportation
The Massachusetts Bay Transit Authority (MBTA) provides numerous convenient ways for Red Sox fans to get to Fenway Park using public transportation. The Red Sox strongly encourage all fans to take public transportation to the game.
Get full details for getting to and parking at Fenway Park »

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R

Re-Entry
Absolutely no re-entry is allowed at Fenway Park. Upon exiting the park for any reason, fans are unable to return.

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Rain Delays
In the case of inclement weather, please check http://redsox.com/weather, call 877-REDSOX-9 for any updates, or follow us directly on Twitter @RedSoxWeather.

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Red Sox Nation
For more information about how you make your citizenship in Red Sox Nation official, visit the Red Sox Nation section at redsoxnation.com »

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Red Sox Ticket Office - See Ticket Office »
Resale of Tickets
Red Sox tickets are revocable licenses and the Red Sox may revoke tickets for any reason, at management's discretion. These ticket licenses do not confer any property right to the ticket holder. Ticket holders are advised that the Red Sox may cancel or revoke tickets for certain conduct including, but not limited to, the following:
  • Any form of fraudulent activity;
  • The purchase of tickets for the purpose and intent of reselling the tickets on the secondary market;
  • Use of tickets for sweepstakes, contests, and/or promotions without the prior written consent from the Red Sox.
In the event that ticket holders are unable to attend games and need to sell their tickets, the Club recommends that the ticket holders go through licensed entities for this purpose. Ticket holders should comply with applicable Massachusetts law in connection with any such resale.
See the full Ticket Policy »

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Restrooms
There are restrooms to accommodate all guests conveniently located throughout Fenway Park.

Restrooms on Main and Lower Concourses: Left Field Grandstand, Gate C, Gate D Concourse, Gate E, Infield Concourse, Main Concourse, Right Field Boxes, Absolut Clubhouse.

Premium Seating Restrooms: Right Field Roof Deck, Right and Left Field Pavilion level, State Street Pavilion, EMC Club, Green Monster.

Please also see Family Restrooms »

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Retired Numbers
The retired Red Sox numbers of Bobby Doerr (1), Joe Cronin (4), Johnny Pesky (6), Carl Yastrzemski (8), Ted Williams (9), Jim Rice (14), and Carlton Fisk (27), along with Jackie Robinson's #42 that was retired by Major League Baseball in 1997, are posted on the right field facade in Fenway Park.

The Red Sox' policy on retiring uniform numbers is based on the following criteria:
  • Election to the National Baseball Hall of Fame
  • At least 10 years played with the Red Sox
  • Finish his career with the club
Read more about retired Red Sox numbers »

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Ruggles Shuttle
The Red Sox (Ruggles) shuttle has been discontinued until further notice. Please use the MBTA bus routes 8 or 19 to travel between Fenway Park Gate A and the Ruggles station. The trip takes an estimated 15 minutes.

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Rules of Conduct - See Conduct »

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S

Schedules
Schedules for the regular season can be picked-up at the Red Sox Ticket Office or you may also view the schedule online »
Looking for larger printed schedules? - See Large Print Schedules »

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Scoreboard Message Requests
Thank you for your interest in Red Sox Charitable Scoreboard Messages to benefit the Red Sox Foundation. The minimum fee for all scoreboard messages is $50 but larger donations are gratefully accepted. Donations are tax-deductible and all proceeds benefit the Red Sox Foundation, the 501(c)3 official team charity of the Boston Red Sox, and the non-profit children's programs we support.

Scoreboard message orders must be placed at least 2 days prior to the game date requested. Due to high demand and limited space, however, many games fill-up well before this deadline. Accordingly, fans are encouraged to place their order well in advance of the game date on which they would like their message to appear.

To order a scoreboard message, please leave a message at 617-226-6377. This is an automated line and cannot be used for ticket requests.

NOTE: In the 2008 season, Red Sox Foundation messages run during the middle and end of the 2nd and 3rd innings. Before the messages begin, the scoreboard will read "Red Sox Foundation Messages." The messages then run in alphabetical order according to the first name in each message. If the game is rained out, your message will run on the date that the game is rescheduled. We regret that there are no refunds.

Please note: Marriage proposals are handled by a different department and cannot be processed by the Red Sox Foundation. For marriage proposals only, please call 617-226-6277.

Thank you for supporting the Red Sox Foundation and the children's programs your donation makes possible!

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Security - See Fenway's Security Guidelines »
Smoking
Smoking is not allowed in Fenway Park.

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Souvenir Store - See Team Store »
Spring Training Facility
The Red Sox home for Spring Training is the City of Palms Park in Ft. Myers, FL.
Find out more about City of Palms Park »

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State Street Pavilion
The State Street Pavilion Club is a premium season ticket seating area in its third season at America's Most Beloved Ballpark. State Street Pavilion Club members have the convenience of in-seat food and beverage service, padded seating, and unparalleled views of the field and the Boston city skyline. Club members also have exclusive access to a private lounge for dining before or during the game. State Street Pavilion Club seats are sold on a season ticket basis and are currently sold out.
Find out more about the State Street Pavilion »

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Strollers
Strollers and Diaper Bags are welcome at Fenway Park provided that they can fold up easily and can fit beneath fans' seats. Strollers may not be checked once inside the ballpark.

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Subway
The Massachusetts Bay Transit Authority (MBTA) provides numerous convenient ways for Red Sox fans to get to Fenway Park using public transportation. The Red Sox strongly encourage all fans to take public transportation to the game.
Get full details for getting to and parking at Fenway Park »

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Suite Rentals
Renting a suite for a game at Fenway Park is an ideal way to enjoy the live action in the privacy and comfort of your own living room. Perfect for corporate gatherings, birthday parties, or fun with friends and family. The Boston Red Sox have luxury suites that can be rented on a game-to-game basis. For more information on Fenway Park luxury suites, please call 877-REDSOX-9 or learn more about suites and premium hospitality options »

The Red Sox offer an array of premium seating options available for corporate gatherings, birthday parties, or fun with friends and family. Learn more about the Centerfield Batting Practice Package, The Boardroom in the EMC Club, Green Monster Corner, the Ultimate Deck Package and Ultimate Monster Package.
Find out more about premium seating options »

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T

Team Store
The Official Red Sox Team Store is located on Yawkey Way across from Fenway Park. Store hours are 9 a.m. to 5 p.m. seven days a week with extended hours during Red Sox home games.

Yawkey Way Store
19 Yawkey Way
Boston, MA 02215
1-800-FENWAY-9
Fax 617-585-6227

Can't make it to Fenway Park? Shop now at the redsox.com Online Shop »

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Tickets, Game Day
A limited number of tickets for that day's game are sold at Gate E on Lansdowne St beginning two hours prior to game time. Tickets are sold on a first-come, first-served basis while supplies last. Fans may assemble in line beginning five hours prior to game time. Fans must remain in line to participate in the game day purchase opportunity process. Fans are not allowed to hold spaces in line for other fans. Fans will be required to enter the ballpark immediately upon purchase at Gate E. Consequently, a one ticket limit is set for game day sales.

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Ticket Office
The Red Sox Ticket Office, located at 4 Yawkey Way, Boston, MA 02215, is open the following hours during the baseball season: On non-game days (excluding holidays), Monday through Friday 10 a.m. to 5 p.m. The office is open on all game days from 10 a.m. to one hour after game time.
Complete ticket information »

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Ticket Toss
Season ticket holders can email their tickets to whomever they wish, for any game in their season ticket package. If the Ticket Toss is accepted, the original tickets will no longer be valid. The recipient can select to receive their tickets via Print at Home or pick them up at will call on the day of the game.

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Tours
Visit the park where the Babe pitched, The Kid hit, Yaz dazzled, and Ortiz still thrills young fans today. Soak up the rich history and hear the echoes of the past while strolling around Fenway Park. To schedule a tour, contact the Fenway Enterprises at 617-226-6666.
Read more about tours of Fenway Park »

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U

Umbrellas
Umbrellas are allowed inside Fenway Park but may only be used during official rain delays.

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V

Video Cameras
Cameras and video cameras are permitted inside Fenway Park, but cannot be used to reproduce the game and must not interfere with other fans' enjoyment of the game.

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Video Requests
To request a video copy of a game, please e-mail videorequests@redsox.com or call 617-226-6652.

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W

Wally the Green Monster
Wally the Green Monster is the official mascot of the Boston Red Sox official mascot. To have Wally visit your seat during your next trip to Fenway Park or attend a private event, please call 617-226-6040 or e-mail Wally (wally@redsox.com).
More information about Wally »

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Wheelchair Access
All gates around Fenway Park are handicap-accessible. Gate D has three elevators and Gates B and E have one elevator each available to fans who require them. Grandstand wheelchair ticket holders should enter through Gates D or E. Wheelchair escorts are also available at the Gate D customer service booth.
View a map of Fenway Park »

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Will Call
Will call tickets are available beginning 2 hours prior to games at Gates A, B, C, or E or by using the kiosks in the Ticket Office Lobby, Gates B and E. Fans are required to show a photo id when picking-up their tickets. No third party ticket drop-offs are accepted.
View a map of Fenway Park »

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Y

Yawkey Way
Yawkey Way is an extension of the Fenway Park concourse during Red Sox home games and other special events. This public street is blocked off to traffic three hours before game time, and reopens to ticketed Red Sox game patrons once the ballpark officially opens. You'll find concessions, live music, family entertainment, the NESN pregame show, the official Red Sox Team Store, Autograph Alley, and more. Yawkey Way runs from Brookline Avenue at Gate A to Van Ness Street at Gate D.
View a map of Fenway Park »

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