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A-to-Z Guide

Welcome to the A-to-Z Guide, your ticket to the Red Sox and Fenway Park, America's Most Beloved Ballpark. This A-to-Z Guide was developed to give you a quick reference for the variety of Fenway accommodations and general Red Sox questions that are offered to make your experience an enjoyable one.

Click on a topic below to find out more information.

  • A

    Address and Phone Numbers

    Boston Red Sox
    Fenway Park
    4 Yawkey Way
    Boston, MA 02215

    Phone numbers:
    Executive Offices - 617-226-6000
    Ticket Office - 877-REDSOX-9
    24-Hour Automated Ticketing: 888-REDSOX6
    Hearing Impaired Ticketing: 617-226-6644
    Special Events (non-baseball events): 617-226-6791
    Ballpark Tours: 617-226-6666
    Merchandise Orders: 1-800-FENWAY-9

    Executive Office hours of operation:

    • In-Season:
      No game: 9 a.m.-5 p.m.
      Game day: 9 a.m.-15 minutes after game ends
    • Off-season: Monday-Friday, 9 a.m.-5 p.m.

    Ticket Office hours of operation:

    • In-Season:
      No game: 10 a.m.-5 p.m.
      Game day: 10 a.m.-1 hour after game begins
    • Off-season: Monday-Friday, 10 a.m.-5 p.m.
    Accessibility for Disabled Fans
    All gates around Fenway Park are handicap-accessible. Gate D has three elevators and Gates B and E have one elevator each available to fans who require them. Grandstand wheelchair ticket holders should enter through Gates D or E.
    Alcoholic Beverages
    Sale of beer at Fenway Park is stopped at the end of the 7th inning (or two and a half hours after the start of the ballgame or earlier at the discretion of management).

    The following forms of ID are accepted for the purchase of alcoholic beverages. Every guest is asked for identification every time.
    • State Issued Driver's license
    • MA Liquor ID Card
    • MA ID Card
    • Passport or passport card
    Certified service dogs for guests with disabilities are welcome at Fenway Park. All other animals are prohibited.
    Anthem Singers
    See National Anthem.
    Assisted Listening Devices
    Assisted Listening Devices (ALDs) are available to fans who may have hearing or visual impairments. The ALDs are located at the Fan Services Booths at Gates B and E. A $20 refundable cash deposit is required to use a device for the duration of the game. Should fans encounter any issues with the devices, they are encouraged to send a text message to 23215 with the keyword 'security' to report any problems or receive assistance.
    ATM Machines
    For your convenience, there are 5 Bank of America ATMS inside Fenway Park. ATMs are located at (1) Gate E/3rd Base Concourse; (2) Gate A/Yawkey Way; (3) Gate D/Homeplate; (4) The Big Concourse; (5) Gate C.
    Autograph Alley
    Autograph Alley hosts a former Boston Red Sox player, coach, or personality before each home game to sign autographs free of charge. You can find Autograph Alley in the Yawkey Way Team Store.
  • B

    Bags, Containers and Coolers
    No bag or item larger than 16"x16"x8" will be permitted inside the Park. Hard-sided coolers and glass containers are not allowed.
    Ball in Play
    Any guest interfering with a ball in play, or going onto the playing field, will be ejected from the ball park and subject to possible arrest.
    Braille Schedules
    Braille schedules are available to those fans that are vision-impaired or blind. These items are available in the Red Sox Ticket Office.
    Big Concourse
    Offering Fenway Park's widest selection of food and beverage, pregame entertainment, the Rawlings' Making the Game booth, family style picnic tables and more, the Big Concourse is the perfect place to take in the energy and excitement of the park before and during the game. The Big Concourse is located between Gate B and Gate C near the outfield.
    Birthday Parties
    Celebrate your Birthday at a Red Sox Game with the Red Sox Birthday Package for kids ages 3-16. Package includes early entrance, birthday meal and more! Contact Gen Davidson for more info at or 617.226.6285.
    Fenway Park commemorative bricks can be found in the Fenway Park concourse area inside Gate B and Gate C. To find the exact location of your brick please please visit
  • C

    Cameras and video cameras are permitted inside Fenway Park, but cannot be used to reproduce the game and must not interfere with other fans' enjoyment of the game.
    Cellular Phones
    The use of cellular phones and pagers are permitted as long as their use does not interfere with other guests' enjoyment of the game.
    Champions Club
    Located in the Big Concourse, the Champions Club is a terrific setting for companies, family reunions, alumni associations and other groups to gather and eat before a Red Sox game. For more information or to reserve your pregame date at the Champions Club, please contact our Group Sales Department by calling 617.226.6835.
    Changing Tables
    Changing tables are located in the Men's and Women's washrooms at Gate E and in the Men's and Women's washrooms at the lower concourse level behind home plate, as well as the Family Restroom at Gate E. There is also a changing table on the Pavilion Level (behind Pavilion Box 14, and on top of Pavilion Box 2).
    See Kids.
    Commuter Rail
    The Massachusetts Bay Transportation Authority (MBTA) provides numerous convenient ways for Red Sox fans to get to Fenway Park using public transportation. The Red Sox strongly encourage all fans to take public transportation to the game.
    For more information on the concessions available, check the Concessions Guide.
    All fans are expected to comply with Fenway Park's Code of Conduct. Failure to do so may result in ejection from Fenway Park. The Boston Red Sox do not condone misbehavior of any kind.
    Customer Service
    The Boston Red Sox make every effort to preserve the family atmosphere and ensure that all fans are able to enjoy the game in comfort. For the convenience of our fans, ushers and security staff are posted throughout the ballpark. Any fan in need of assistance of any kind is urged to visit our Customer Service booths, where trained staff is ready to help. Customer service booths are located at (1) the Big Concourse; (2) Gate D/Homeplate; (3) Gate E/3rd Base Concourse.
  • D

    Dell EMC Club
    Overlooking the playing field and the city of Boston, the Dell EMC Club is one of Fenway Park's premium seating areas. The inside of the club is climate controlled with an elegant restaurant and full-service bar areas. Outside you will find padded seats with a TV screen in each section and some of the best views in baseball. The Dell EMC Club is sold on a season ticket basis only.
    To request an in-kind donation from the Red Sox Community Relations Department, please see the Community Relations In-Kind Donation Policy.
    Get full details for getting to Fenway Park.
    Fans with Disabilities
    The Red Sox take pride in serving all our guests and hope your Fenway Park experience will bring you back many times in the future. A variety of accommodations are offered to make your experience an enjoyable one. Find more information in our Access Guide. Fans with disabilities may purchase tickets either by telephone from the Red Sox Ticket Office at 877-REDSOX9 (877-733-7699) or in person at the Red Sox Ticket Office. The Red Sox Ticket Office is located at 4 Yawkey Way, Boston, MA 02215-3496 and is open Monday through Friday, 10 a.m. to 5 p.m. All tickets for fans with disabilities must be purchased no later than 72 hours in advance of each game. Security will verify the validity of all handicap patrons on a random basis.
    Designated Driver
    Register to be a designated driver at the Good Sport registration located at Gate A and in the Big Concourse. You must have a valid driver's license to register.
  • E

    There are three elevators at Gate D that provide accessibility to all levels of the park. Gate B has one elevator that provides accessibility to the Deep Right Field Grandstands, the Right Field Roof Deck and Right Field Roof Boxes. The last elevator is located between Gates A and E provides accessibility to all levels on the Left Field side of the ballpark.
    The Red Sox post current job opportunities online.
    There are five entrances to Fenway Park:
    • Gate A: Corner of Yawkey Way and Brookline Avenue
    • Gate B: Corner of Van Ness Street and Ipswich Street
    • Gate C: Lansdowne Street
    • Gate D: Corner of Yawkey Way and Van Ness Street
    • Gate E: Lansdowne Street near Brookline Avenue
    There is an escalator located at the 20 Yawkey Way entrance servicing the Dell Technologies Level, and an additional escalator from the Dell Technologies Level to the State Street Pavilion.
    Fenway Park has hosted Presidents and legends, all-stars and rock stars. Now it can host your event! Inside these hallowed walls, we have created exceptional spaces and facilities. Our renowned chefs proudly present superb, 5-Star cuisine. Our staff is attentive to your every need. We invite you to explore all that Fenway Park has to offer in making your event an unforgettable memory. To book your next event at Fenway Park, get more information at, call 617-226-6791 or, write to us at
  • F

    Family Restrooms
    Family Restrooms are located at the Customer Service booth at Gate E and next to the elevator in the Big Concourse. In addition, there is a family restroom located on the Pavilion Level under Pavilion Box 14 and on top of Pavilion Box 2.
    The best way to send feedback to the Red Sox is by sending an e-mail to You can also visit our Help/Contact Us form.
    Field Dimensions
    Fenway Park measures 310 feet (94.5 meters) down the left field line: 379 feet (115.5 meters) in left center field; 390 feet (118.9 meters) in center field; 420 feet (128 meters) in deep center field; 380 feet (115.8 meters) in deep right field; and 302 feet (92 meters) down the right field line.

    The left field wall -- also known as the Green Monster -- measures 37 feet (11.3 meters) high. The center field wall is 17 feet (5.2 meters) high, the bullpen fences measure five feet (1.5 meters) and the right field fence is 3 to 5 feet (0.9 to 1.5 meters) high.
    First Aid
    Fans with injuries can get emergency treatment at the Beth Israel Deaconess Medical Center First Aid Station located on the lower concourse on the right field line near Section 12.
    Foul Balls
    Fans are permitted to keep foul balls hit into the stands as souvenirs. However, fans must not go onto the field or interfere in any way with a ball still in play. Fans interfering with a ball in play will be subject to arrest and prosecution.
  • G

    Game Day Tickets
    See Tickets.
    Gates Open
    All Fenway Park gates open 90 minutes prior to scheduled start time of every game.
  • H

    Hall of Fame
    Created in 1995, the Red Sox Hall of Fame recognizes the outstanding careers of former Red Sox players, managers, front office members and broadcasters. The Hall of Fame plaques are located in the Dell Technologies Level. Inductees are chosen every two years by a 14-member selection committee of Red Sox broadcasters and executives, past and present media personnel, and representatives from The Sports Museum of New England and the BoSox Booster Club. A memorable moment in Red Sox history is also recognized in each induction cycle.

    To be eligible for nomination, players must have played at least three years with the Red Sox and must also have been out of uniform as an active player at least three years.

    The non-uniformed person(s) selected and the memorable moment selected will be chosen only by a unanimous vote of the Boston Red Sox Hall of Fame Selection Committee.

    There are 19 former Boston Red Sox personnel who spent a significant portion of their careers with the Red Sox in the National Baseball Hall of Fame in Cooperstown, NY. They are automatically enshrined into the Boston Red Sox Hall of Fame.

    In November 2008 there were eight inductions into the Red Sox Hall of Fame: right-hander Wes Ferrell, left fielder Mike Greenwell, left-hander Bill Lee, shortstop Everett Scott, right-hander Frank Sullivan and first baseman Mo Vaughn. Non-uniformed inductees were scout George Digby and VP minor leagues Ed Kenney Sr.
    Human Resources
    See Employment.
  • J

    Job Opportunities
    See Employment.
  • K

    Children age two and under do not require a ticket for admission.
    Kid Nation Clubhouse
    The Kid Nation Clubhouse is a kid-friendly area open to children of all ages and their families, as a place to relax and move about with plenty of entertainment and fun activities.
  • L

    Large Print Schedules
    Large print schedules are available to those fans who are vision-impaired or blind. These items are available in the Red Sox Ticket Office.
    Lost and Found
    Any items found at Fenway Park should be turned in at a Customer Service Booth. Fans who have lost items lost items should call Fan Services at 877-REDSOX9 the following day for assistance.
    Lost Children
    If you lose a child in the ballpark please contact the nearest Security staff member or go to one of the Customer Service Booths located at Gate D, Gate E, and the Big Concourse.
    Lost Tickets
    The Red Sox will not replace lost or destroyed tickets. We urge you to store tickets in a safe and dry environment.
  • M

    A must-have for die-hard Red Sox fans, the Red Sox Magazine has insider interviews, articles and photos that will bring you even closer to the Red Sox.
    See Wally the Green Monster.
    See Public Transportation.
    Marriage Proposals
    See Scoreboard Messages.
    Meetings and Banquets
    See Events.
    See Team Store.
    Message Board Requests
    See Scoreboard Message Board Requests.
  • N

    National Anthem
    If you would like to audition to sing the National Anthem at games, please send us a CD of you or your group performing The Star-Spangled Banner, a cappella, in 90 seconds or less. Include your biographical information along with the CD. Please make sure to put your name and phone number on the CD itself in case the CD and case get separated.

    Mail Your CD to:
    Boston Red Sox
    Attn: Anthem
    4 Yawkey Way
    Boston, MA 02215

    Thank you for your interest.
    Noisemakers of any kind are prohibited in Fenway Park.
    Non-Alcohol Sections
    Fans may purchase tickets on a first-come, first-served basis to the CVS Family Sections located in Grandstand Sections 32 and 33, which are designated alcohol-free areas. The Red Sox will strictly enforce this prohibition.
    Nursing Mothers
    Nursing mothers seeking private accommodations are welcome to use the three Family Restroom/Nursing Stations conveniently located throughout the ballpark.
  • O

    See Gates Open.
  • P

    Parking is extremely limited around Fenway Park. The Red Sox strongly encourage all fans to take public transportation to the game. A very limited number of handicap parking spaces are provided by the City of Boston on Lansdowne St. on a first-come, first-served basis.

    Bus parking is also very limited. For information, please call 877-REDSOX9 or visit the directions section on
    Party Facilities
    See Events.
    Prohibited Items
    See Fenway Park's Security Guidelines for a full list of prohibited items.
    Proper Dress
    Proper dress is required at all times inside Fenway Park.
    Public Address Announcements
    Use of the public address system is reserved strictly for ballgame-related announcements. If you are not in attendance and an emergency dictates, phone 617-226-6000.
    Public Transportation
    The Massachusetts Bay Transportation Authority (MBTA) provides numerous convenient ways for Red Sox fans to get to Fenway Park using public transportation. The Red Sox strongly encourage all fans to take public transportation to the game.
  • R

    Absolutely no re-entry is allowed at Fenway Park. Upon exiting the park for any reason, fans are unable to return.
    Rain Delays
    In the case of inclement weather, please check, call 877-REDSOX-9 for any updates, or follow us directly on Twitter @RedSox for #FenwayWeather.
    Red Sox Nation
    For more information about how you make your citizenship in Red Sox Nation official, visit the Red Sox Nation section at
    Red Sox Ticket Office
    See Ticket Office.
    Resale of Tickets
    Red Sox tickets are revocable licenses and the Red Sox may revoke tickets for any reason, at management's discretion. These ticket licenses do not confer any property right to the ticket holder. Ticket holders are advised that the Red Sox may cancel or revoke tickets for certain conduct including, but not limited to, the following:
    • Any form of fraudulent activity;
    • The purchase of tickets for the purpose and intent of reselling the tickets on the secondary market;
    • Use of tickets for sweepstakes, contests, and/or promotions without the prior written consent from the Red Sox.
    In the event that ticket holders are unable to attend games and need to sell their tickets, the Club recommends that the ticket holders go through licensed entities for this purpose. Ticket holders should comply with applicable Massachusetts law in connection with any such resale.
    There are restrooms to accommodate all guests conveniently located throughout Fenway Park.

    Restrooms on Main and Lower Concourses: Left Field Grandstand, Gate C, Gate D Concourse, Gate E, Infield Concourse, Main Concourse, Right Field Boxes, Absolut Clubhouse.

    Premium Seating Restrooms: Right Field Roof Deck, Right and Left Field Pavilion level, State Street Pavilion, Dell EMC Club, Green Monster.

    Please also see Family Restrooms.
    Retired Numbers
    The retired Red Sox numbers of Ted Williams (9), Joe Cronin (4), Bobby Doerr (1), Carl Yastrzemski (8), Carlton Fisk (27), Johnny Pesky (6), and Jim Rice (14), along with Jackie Robinson's #42 that was retired by Major League Baseball in 1997, are affixed to the right field facade in Fenway Park.

    The Red Sox' policy on retiring uniform numbers is based on meeting at least two of the following criteria:
    • Election to the National Baseball Hall of Fame
    • At least 10 years played with the Red Sox
    • Finish his career with the club
    Royal Rooters Club
    The Royal Rooters Club is home to the Nation's Archives and services as one of the premier Fenway Park tour spots. It also serves is a Season Ticket Holder club where members can enjoy seasonal contemporary American fare and ballpark favorites, a full service bar, and a variety of other amenities. The Club is located behind Section 3 in the east end of Fenway Park in the Gate B concourse. For more information please contact (617) 226-6598.
    Ruggles Shuttle
    The Red Sox (Ruggles) shuttle has been discontinued until further notice. Please use the MBTA bus routes 8 or 19 to travel between Fenway Park Gate A and the Ruggles station. The trip takes an estimated 15 minutes.
    Rules of Conduct
    See Conduct.
  • S

    Scalp Free Zone
    Red Sox personnel are on-hand to monitor the sale of tickets between fans at Gate C beginning 90 minutes prior to each game.
    Schedules for the regular season can be picked-up at the Red Sox Ticket Office or you may also view the schedule online. Looking for larger printed schedules? See Large Print Schedules.
    Scoreboard Message Requests
    Thank you for your interest in Red Sox Charitable Scoreboard Messages to benefit the Red Sox Foundation. The minimum fee for all scoreboard messages is $50 but larger donations are gratefully accepted. Donations are tax-deductible and all proceeds benefit the Red Sox Foundation, the 501(c)3 official team charity of the Boston Red Sox, and the non-profit children's programs we support. (NYY and Cubs only are $100 and marriage proposal are $250/$350).

    Scoreboard message orders should be placed at least 1 day prior to the game date requested. Due to high demand and limited space, however, many games fill-up well before this deadline. Accordingly, fans are encouraged to place their order well in advance of the game date on which they would like their message to appear.

    To order a scoreboard message, please visit If you have any questions, please leave a message at 617-226-6377. This is an automated line and cannot be used for ticket requests.

    NOTE: Red Sox Foundation messages run during the middle and end of the 2nd and 3rd innings on the New Balance scoreboard located above the bleachers. Before the messages begin, the scoreboard will read "Red Sox Foundation Messages." The messages then run in alphabetical order according to the first name in each message. If the game is rained out, your message will run on the date that the game is rescheduled. We regret that there are no refunds.

    Please note: Marriage proposals are handled by a different department and cannot be processed by the Red Sox Foundation. For marriage proposals only, please e-mail Todd Kulakowski at or call Fan Services 617-226-6831.

    Traditional in-game marriage proposal messages require a $250 minimum donation to the Red Sox foundation. "Live" proposals, which include a scoreboard message and an appearance on the video board, require a $350 minimum donation.

    Thank you for supporting the Red Sox Foundation and the children's programs your donation makes possible!
    The Red Sox are committed to providing a safe and welcoming experience for all of our fans. To report a security issue or request assistance from our security team via text message, text the word SECURITY to 23215 or call the security hotline at 617-226-6411.

    Navigate to Fenway Park's Security Guidelines for a full list of guidelines.
    Smoking is not allowed in Fenway Park.
    Souvenir Store
    See Team Store.
    Spring Training Facility
    The new Red Sox home for Spring Training is JetBlue Park at Fenway South.
    State Street Pavilion
    The State Street Pavilion Club is a premium season ticket seating area at America's Most Beloved Ballpark. State Street Pavilion Club members have the convenience of in-seat food and beverage service, padded seating, and unparalleled views of the field and the Boston city skyline. Club members also have exclusive access to a private lounge for dining before or during the game. State Street Pavilion Club seating is sold on a season ticket basis only.
    Strollers and Diaper Bags are welcome at Fenway Park provided that they can fold up easily and can fit beneath fans' seats. Strollers may not be checked once inside the ballpark.
    The Massachusetts Bay Transit Authority (MBTA) provides numerous convenient ways for Red Sox fans to get to Fenway Park using public transportation. The Red Sox strongly encourage all fans to take public transportation to the game.
    Suite Rentals

    Renting a suite for a game at Fenway Park is an ideal way to enjoy the live action in the privacy and comfort of your own living room. Perfect for corporate gatherings, birthday parties, or fun with friends and family. The Boston Red Sox have luxury suites that can be rented on a game-to-game basis. For more information on Fenway Park luxury suites, please call 877-REDSOX-9 or visit

    The Red Sox offer an array of premium seating options available for corporate gatherings, birthday parties, or fun with friends and family. Learn more about the Centerfield Batting Practice Package, The Boardroom in the Dell EMC Club, Green Monster Corner, the Ultimate Deck Package and Ultimate Monster Package.

  • T

    Team Store
    The Official Red Sox Team Store is located on Yawkey Way across from Fenway Park. Store hours are 9 a.m. to 5 p.m. seven days a week with extended hours during Red Sox home games.

    Yawkey Way Store
    19 Yawkey Way
    Boston, MA 02215
    Fax 617-585-6227

    There are two additional stores inside the park at Gate D (behind Home Plate) and Gate B (Right Field). These stores are only open during Red Sox home games.

    Can't make it to Fenway Park? Shop now at the Online Shop.
    Tickets, Game Day
    A limited number of tickets for that day's game are sold at Gate E on Lansdowne St beginning 90 minutes prior to all games. Tickets are sold on a first-come, first-served basis, while supplies last. Fans may assemble in line beginning five hours prior to game time. Fans must remain in line to participate in the game day purchase opportunity process. Fans are not allowed to hold spaces in line for other fans. Fans will be required to enter the ballpark immediately upon purchase at Gate E. Consequently, a one ticket limit is set per person for game day sales.
    Ticket Office
    The Red Sox Ticket Office, located at 4 Yawkey Way, Boston, MA 02215, is open the following hours during the baseball season: On non-game days (excluding holidays), Monday through Friday 10 a.m. to 5 p.m. The office is open on all game days from 10 a.m. to one hour after game time.
    Ticket Toss
    Season ticket holders can email their tickets to whomever they wish, for any game in their season ticket package. If the Ticket Toss is accepted, the original tickets will no longer be valid. The recipient can select to receive their tickets via Print at Home or pick them up at will call on the day of the game.
    Visit the home where Red Sox Legends, Williams, Yaz, Fisk and Rice played. Sit atop the fabled Green Monster, 37 feet 2 inches high with an incredible view overlooking left field. Our experienced tour guides will provide a thrilling, one hour, walking tour of Fenway Park. Ballpark tours are available year-round, daily, from 9:00 a.m. to 5:00 p.m. (or 3 hours before game time). Tours depart from the Team Store on Yawkey Way (across from Gate A). Tickets can be purchased online, at the Gate D ticket booth or the main ticket office. Tickets are $20.00/adult and $14/child (age 12 and under). Children under 3 yrs. are free. Group and Birthday Tour Packages are available for any age and size group. For more information please visit or call (617) 226-6660. All tours are handicap accessible.
  • U

    Umbrellas are allowed inside Fenway Park but may only be used during official rain delays.
  • V

    Video Cameras
    Cameras and video cameras are permitted inside Fenway Park, but cannot be used to reproduce the game and must not interfere with other fans' enjoyment of the game.
    Video Requests
    To request a video copy of a game, please e-mail or call 617-226-6652.
  • W

    Wally the Green Monster
    Wally the Green Monster is the official mascot of the Boston Red Sox official mascot. To have Wally visit your seat during your next trip to Fenway Park or attend a private event, please call 617-226-6040 or e-mail Wally (
    Wheelchair Access
    All gates around Fenway Park are handicap-accessible. Gate D has three elevators and Gates B and E have one elevator each available to fans who require them. Grandstand wheelchair ticket holders should enter through Gates D or E. Wheelchair escorts are also available at the Gate D customer service booth.
    Wheels Up Clubhouse
    The Wheels Up Clubhouse is located at 72 Brookline Avenue, and serves as a private venue before, during, and after the Red Sox home games for all Dugout Seat Holders. Inside the club is a full-service bar area along with tables to enjoy a meal before the game. The Wheels Up Clubhouse is open two hours prior to the game, throughout the game and one hour following the last out. Dugout Seating is sold on a season ticket basis only.
    Will Call
    Will call tickets are available beginning 90 minutes prior to games at Gates A, B, C, D, or E or by using the kiosks in the Ticket Office Lobby, Gates B, D and E. Fans are required to show a photo id when picking-up their tickets. No third party ticket drop-offs are accepted.
  • Y

    Yawkey Way
    Yawkey Way is an extension of the Fenway Park concourse during Red Sox home games and other special events. This public street is blocked off to traffic three hours before game time, and reopens to ticketed Red Sox game patrons once the ballpark officially opens. You'll find concessions, live music, family entertainment, the NESN pregame show, the official Red Sox Team Store, Autograph Alley, and more. Yawkey Way runs from Brookline Avenue at Gate A to Van Ness Street at Gate D.